Commercial Account Manager

About the role

You are a trusted advisor, product consultant, and a closer—working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle.

• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• Solution Zip to meet current pain points while keeping an eye toward our product of the future.
• Help build the team culture and bring your best practices to the org.
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they realize from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

Responsibilities

• Become a product expert—learning the Zip platform through and through, so that you’re demo ready.
• Become a procurement expert—learning the ins and outs of the procurement market, which is deeply ready for change and new solutions.
• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers.
• Be adaptable and flexible—as part of an early-stage hyper-growth company, we are rapidly evolving our process, and we want you to help shape our sales process.

Requirements

• 2+ years of technology SaaS experience.
• Experience selling to procurement, finance, or legal teams.
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts.
• Customer management skills, including sales, account management, and customer service.
• Self-driven—you don’t need someone to motivate you to put in your best every day.
• Organized, efficient with your time, and an excellent communicator.
• Experience using tools like Salesforce, Clari, ZoomInfo, LinkedIn SalesNav, and Outreach.
• Willing to go the extra mile to ensure our customers, company, team, and yourself succeed.

Pay

The salary range for this role is $150,000 - $180,000 OTE. The salary is determined based on a variety of job-related factors, including location, relevant experience, education, and particular skills.

Benefits

• Start-up equity.
• Full health, vision, and dental coverage.
• Catered lunches and dinners for SF employees.
• Commuter benefit.
• Team building events and happy hours.
• Flexible PTO.
• Apple equipment plus home office budget.
• 401k plan.