Commercial Project Manager

Job Summary

The Commercial Project Manager will provide both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies.

Job Responsibilities

• Provide technical support to the Commercial sales organization, including monitoring shipping, delivery, and return statuses as needed.
• Collaborate with team members to ensure high-quality customer service for both internal and external customers.
• Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions.
• Ensure efficient handling of customer orders from initiation to delivery.
• Provide post-sale follow-up and support as required.
• Collaborate with customers, sales, and internal/external suppliers to resolve issues.
• Assist with warranty department to overcome customer issues.

Requirements

• High School diploma or equivalent required; Associates or technical degree preferred.
• 4 years of Experience in a Sales support role.
• Self-starter, highly accountable, works well under pressure.
• Ability to work well with all levels of the organization.
• Capability to build trust quickly with a team.
• Proven customer service skills.
• Knowledge of HVAC products, markets and equipment.
• Exceptional communications skills complete with ability to follow through.
• Strong analytical and problem-solving skills.
• High sense of urgency.
• Proficient in Microsoft Office applications.
• Professional phone etiquette.

Preferred Qualifications

• Minimum of 2 plus years within HVAC or similar industry preferred.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

About Carrier Enterprise

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry.