Commercial Portfolio Administrator (Open to Locations w/in the M&T Footprint)

About the role

The role is hybrid, working 4 days in the office, with salary dependent on job location. The primary responsibility is to manage the credit portfolio administration of Commercial credit and lending products, and to resolve operational issues in the post close/loan servicing function.

Responsibilities

• Develops and maintains specialized knowledge of accounting loan systems, internal policies, procedures and systems/applications, and applicable regulatory guidelines and ensures any issues are addressed and provided resolution.
• Deep understanding and interpretation of commercial loan documentation, including terms and ongoing maintenance, to service loan portfolio post-booking.
• Conducts review of key legal and approval documents and loan onboarding checklists.
• Participate in monitoring of ongoing credit risks of existing loan portfolios through continuous credit monitoring activities enabling the timely identification of emerging credit risks.
• Loan Servicing: Processes payments, payoffs, portfolio transfers, entire function of loan advance, monitors overdrafts, rate changes, payment delinquencies, maturities, third party reporting and other portfolio exceptions.
• Manages restricted loan reserve accounts and processes transactions in accordance with loan covenants and Risk’s employee as signer account standards.
• Responds to and resolves the most complex customer issues, collecting data and research and applying skills and experience.
• Main contact to customers for loan servicing requests and requires effective communication and collaboration with customers as well as other departments and business partners in the bank (primarily Relationship Managers, Banking Services, Closers, Deposit Partners, Portfolio Managers, PM Ops and Special Assets).
• Maintains a complete and accurate credit files and records for assigned portfolio and may assist with extracting documents during loan reviews. Maintains data governance of assigned portfolio including periodic reviews and updates in loan underwriting and accounting systems, of codes, values, and other data, at client/relationship, loan, and collateral level.
• Supports portfolio management in the annual review data collection process with status updates of key metrics related to overdrafts, status of real estate taxes, hazard insurance, loan delinquencies (last 12-months), deposit balances and liquidity levels for guarantor level reviews.
• Maintains M&T internal risk standards, including timely implementation and adherence to internal control monitoring and supports efforts to implement controls to issues raised by external regulators. Maintains up to date records of authorized signers for loan portfolio.
• Maintains up to date records of authorized signers for loan portfolio. May perform other duties as assigned to assist management including but not limited to distributing and monitoring work assignments, participating in the training of junior staff members, identifying areas of opportunities for improvements, leading projects, and data clean-up efforts.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand. Complete other related duties as assigned.

Qualifications

• Average of 5 years' higher education and/or relevant experience, including a minimum of 3 years’ relevant experience in Commercial Banking Operations, Client Service, Loan Servicing, or Accounting.
• Strong and effective written and verbal skills.
• Ability to remain courteous and professional when handling calls and sensitive customer information.
• Organizational skills and attention to detail.
• Ability to work well with a team.
• Ability to apply knowledge of legal and regulatory issues to internal processes and demonstrate the ability to adapt to a changing environment.
• Effective math skills for banking transactions such as advances, wires, payments, and loan fees to multiple systems.

Skills

• Commercial credit documentation and terms.
• Working knowledge of loan systems, AFS, nCino, FileNet, STOC and Microsoft Office applications (Word, Excel, Outlook).

Benefits

N/A

Pay

$28.60 - $47.66 Hourly (USD)

Schedule

Hybrid 4 days in office