Commercial Pool Repair Tech

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we're one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

What We Offer

• Competitive Pay: $70,000+ Starting Base Salary (Room for Growth)
• Full Benefits Package: Health, dental, and vision insurance, short & long-term disability, PTO, performance bonuses, and 10 paid holidays
• Career Growth: Clear paths to Lead Commercial Technician, Trainer, Field Supervisor, or Operations Leadership roles
• Supportive Team Environment: We set you up for success from Day 1

Schedule

• Full-Time Flexible: Monday to Friday, 8:00 AM – 5:00 PM
• Earlier start and finish times available if preferred
• In-office start and end at your assigned branch location

Responsibilities

• Commercial Pool Diagnostics & Repairs
  • Diagnose, troubleshoot, and repair commercial pool systems and equipment, including pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, circulation systems, and other critical components
  • Perform repairs that meet industry standards while minimizing downtime and ensuring long-term system reliability
• High-Quality Repair Quotes
  • Provide clear, detailed, and professional repair quotes focused on improving system efficiency, maintaining regulatory compliance, and utilizing high-quality products backed by strong manufacturer warranties
  • Evaluate customer needs and recommend solutions that balance performance, longevity, safety, and budget considerations
• Customer Communication
  • Before Service: Contact customers, property managers, or facility representatives prior to arrival to confirm appointments, communicate expected arrival times, and answer preliminary questions
  • During Service: Clearly explain diagnostic findings, repair recommendations, safety concerns, and available options while keeping stakeholders informed throughout the repair process
  • After Service: Follow up to ensure customer satisfaction, answer additional questions, and identify opportunities for future repairs or system improvements. Build long-term relationships through proactive communication and professional service
• Internal Team Communication
  • Actively participate in team communication through Slack and other company platforms
  • Provide updates on repair progress, share technical findings, collaborate on troubleshooting efforts, and communicate effectively with technicians, service managers, and leadership to support operational excellence
• Quality Assurance
  • Deliver exceptional workmanship and attention to detail on every repair
  • Ensure repairs meet or exceed company quality standards and customer expectations
  • When issues arise, respond quickly by identifying root causes, implementing corrective actions, and maintaining transparent communication with customers and internal teams
• Customer Service
  • Represent Poolie professionally at all times by maintaining a customer-first mindset, addressing concerns promptly, and providing practical solutions that align with our commitment to quality and safety
• Team Collaboration
  • Work closely with service, maintenance, and leadership teams to support daily operations, share technical expertise, mentor less experienced technicians when appropriate, and contribute to a positive team culture

Requirements

• Must-Haves
  • Previous experience in commercial pool repair, pool service, or aquatic facility maintenance
  • Strong knowledge of commercial pool equipment, hydraulics, filtration systems, automation systems, and water circulation systems
  • Ability to diagnose and repair a wide range of pool equipment and mechanical systems
  • Valid driver's license with a clean driving record
  • Ability to safely perform physically demanding work in various weather conditions
  • Strong communication and customer service skills
  • Team-player mentality with the flexibility to adapt to changing priorities and operational needs
• Nice-to-Haves
  • RAIL (Residential Appliance Installer License) or equivalent licensing, where required
  • Certified Pool Operator (CPO) certification
  • Experience with commercial automation and chemical controller systems
  • Experience training or mentoring technicians
  • Strong understanding of estimating and quoting repairs based on customer needs and facility requirements
  • Experience working with HOAs, multifamily communities, hotels, schools, municipalities, or aquatic facilities

Not quite a Repair Technician yet? We're actively seeking experienced technicians who can independently diagnose, troubleshoot, quote, and repair pool equipment and systems. However, if you have strong pool industry experience, a solid understanding of pool equipment and filtration systems, and are working toward becoming a full-time Repair Technician, we'd still love to hear from you. Exceptional candidates who may not yet meet all Repair Technician requirements (including the RAIL) could be considered for a Pool Filter Service Technician position, with opportunities for advancement into a Repair Technician role as their technical skills and experience grow.