Commercial PMG Account Manager

Commercial Insurance Account Manager (Strategic Portfolios) A well-regarded independent insurance brokerage is seeking an experienced Commercial Insurance Account Manager to oversee and grow a mature book of mid-to-large commercial and executive client accounts (speciality package programs - majority: liability for Dentists). In this consultative role, you will serve as the primary advisor to C-suite leaders and business owners, steering renewal strategy, evaluating commercial risk exposures, and identifying strategic coverage opportunities. You will be supported by a dedicated back-office team of Producers, Account Associates/CSRs, and regional carrier underwriters, allowing you to focus on high-impact client engagement and portfolio performance. Key Responsibilities Strategic Account Management & Advisory Serve as the primary point of contact for an assigned portfolio of premier corporate clients.Conduct structured annual and mid-term risk reviews to evaluate organizational changes, operational exposures, and emerging coverage requirements.Advise key stakeholders on carrier appetites, market conditions, and tailored risk management strategies.Address and resolve elevated client inquiries, claims escalations, and technical policy questions with speed and professionalism. Renewal Leadership & Retention Strategy Lead the end-to-end renewal cycle for assigned accounts, managing marketing submissions and policy negotiations with carrier partners.Compare quotes, terms, and policy wording to present competitive placement options and coverage enhancements to clients.Maintain a target retention rate of 95%+ across the assigned client base. Portfolio Growth & Expansion Identify coverage gaps and present relevant multi-line products and endorsements across commercial property, casualty, executive liability, and related commercial lines.Partner with production leadership to achieve year-over-year organic book growth benchmarks of 105%+ through cross-selling and account rounding. Operations & Quality Assurance Maintain comprehensive, up-to-date client files, documentation, and activity logs within the agency management system.Ensure all policy delivery, endorsement processing, and billing adhere to internal quality standards, state insurance department regulations, and carrier binding guidelines. Candidate Qualifications Experience: Demonstrated experience managing and servicing mid-to-large commercial lines accounts within an independent brokerage or agency environment.Licensing: Active State Property & Casualty (P&C) License required; Life & Health / Variable licenses are required as well but not needed upfront.Technical Expertise: Comprehensive knowledge of standard and non-standard commercial coverages (General Liability, Commercial Property, Workers' Compensation, Commercial Auto, Umbrella/Excess, and Management Liability).Technology Skills: Proficiency with industry Agency Management Systems (e.g., Applied Epic, AMS360, HawkSoft, or EZLynx) and Microsoft Office Suite.Communication & Problem Solving: Polished verbal and written communication skills with the ability to lead executive-level client presentations and negotiate with carrier underwriters.