Commercial P&C Billing Specialist

About the role

Experience GuideStone! We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship. We serve those that serve the Lord with the integrity of our hearts and the skillfulness of our hands. (Psalm 78:72)

Benefits

• Generous benefits package
• Flexible work schedules
• Opportunity to be involved in community outreach
• Tuition reimbursement

Responsibilities

• Agency Billing and Remittance: Manage routine and moderately complex agency-billed account activities, including premium collection, payment remittance requests, carrier payment documentation, and follow-up on stale or unresolved billing items; prepare, organize, and route remittance support materials to Finance and Accounting for payment processing according to documented procedures and assigned timelines; ensure customer funds, carrier payment requests, invoice records, and supporting documentation are matched, complete, and retained in the appropriate agency systems or repositories; review billing activity reports, resolve routine issues independently, and escalate more complex or exception-based items to the manager for direction.

• Commission Statement Processing and Reconciliation: Receive, organize, validate, and process carrier commission statements, ensuring alignment with agency records, commission percentages, premium amounts, transaction types, and related Applied Epic activity records; research discrepancies between carrier statements, Applied Epic transactions, direct-bill or agency-bill commission records, and funds received by GuideStone, seeking guidance on complex reconciliation issues; partner with Finance and Accounting to reconcile commission payments received, identify missing or unmatched remittance detail, and document follow-up items through resolution.

• Invoice, Payment, and Vendor/Partner Coordination: Review agency-related invoices and route accurate invoices or payment requests to the appropriate Finance and Accounting processing channel according to established procedures; monitor recurring agency invoices, reimbursements, carrier fees, and vendor charges to ensure expected items are received, reviewed, routed, and tracked; coordinate with agency team members, Finance and Accounting, carriers, brokers, and vendors to obtain documentation, clarify payment details,