Commercial Operations Specialist

About the role

Take on the central role as the primary liaison between Hydro and our customers, providing extensive commercial operations and sales back-office support. Manage customer contracts and ensure precise and timely processing of all orders in adherence to internal company procedures. Actively engage with Sales, Production, Logistics, Customer Technical Services, and Credit Management to secure customer satisfaction, acquire and develop new customers, foster long-term relationships, and maximize customer potential. All while maintaining meticulous data entry and integrity.

Responsibilities

• Manage daily customer relations responsibilities by overseeing customer order fulfillment in alignment with Hydro standard procedures, including contract management, sale/purchase order administration, scrap bank management, pricing, and invoicing
• Collect market and customer information and assist the sales team during the budget process and take charge of preparing the yearly customer supply contracts
• Ensure strict adherence to contractual provisions, facilitating timely call-offs of shipment quantities and pricing formulas while promptly addressing customer inquiries
• Collaborate with production facilities, Metal Management, and Logistics to ensure accurate and timely completion of customer orders and inventory management by ensuring optimal turnover and metal flow
• Monitor and report on claims, complaints, and customer concessions
• Work closely with Credit Management on customer payments, including monitoring credit limits during volume changes
• Take ownership of hedging metal on behalf of assigned customer accounts
• Ensure focus on continuous improvement to simplify and automate processes
• Perform ad-hoc tasks and other duties as assigned

Requirements

Required Education/Experience:

• Bachelor's degree from a four-year college or university; or more than 3 years related experience and/or training; or equivalent combination of education and experience.
• Demonstrate self-motivation and independence, coupled with robust analytical and problem-solving capabilities
• Proactively address issues in a systematic manner
• Exhibit excellent team and interpersonal skills, fostering effective collaboration with both internal and external stakeholders
• Exhibit strong communication skills, both written and oral
• Possess strong organizational and change management proficiency
• Maintain a keen focus on customer and supplier relationship

Qualifications

• Industry specific business experience is advantageous
• Knowledge of SAP, SAP Analytics and Power BI beneficial but not mandatory

Skills

Indicates industry-specific business experience is advantageous. Knowledge of SAP, SAP Analytics and Power BI is beneficial but not mandatory.

Benefits

Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts, Retirement Savings Plans with Company Match/Contributions, Education Assistance, Bonus Plan Eligibility, Parental Leave, Hybrid work schedule

Pay

$75,000 - $82,000

Schedule

Hybrid work schedule

Location

Rosemont, IL