Commercial Operations Coordinator, Active Nutrition

About the role

The Commercial Operations Coordinator plays a crucial role in enhancing sales team efficiency and success. This position focuses on increasing visibility and driving action through the application of sales and order data.

Responsibilities

• Evaluate and establish effective order cadence and manage order pacing with the NSRD team.
• Follow up for orders when customers are behind sales goals or velocity trends.
• Build and maintain a new item catalog and pricing to be shared quarterly or as changes occur to the portfolio for current customers as well as at the time of onboarding a new account.
• Drive all aspects of the client relationship onboarding experience.
• Implement tracking programs that give the NSRD team the ability to achieve their desired goals and objectives.
• Routinely review and communicate updates on these goals with the NSRD team and plan to bridge any gaps to expectations you identify.
• Distribute weekly order cut reports and provide information to the NSRD team.
• Utilize cut reports to follow back up with the NSRD team to order/replenish appropriate skus.
• Own cross-functional leadership between commercial sales team and logistic/customer operations to ensure best in class execution and service level.
• Review sales orders to ensure customers are ordering sufficient product for upcoming events and promotions.
• Understand product prioritization and product lines so you can problem solve any ordering issues.
• Partner with the NSRD team in building a forecast for legacy products based on current velocities.
• Ensure customers aren’t ordering discontinued products to avoid transshipping and provide directions on replacement SKUs.
• Provide exceptional service through quick response times to customers and working cross-functionally to ensure we keep customers and sales directors up to date of any changes or disruptions to normal business flow.
• Diagnose and create solutions for shipping related challenges and realize incremental opportunities.

Requirements

• Bachelor’s degree preferred
• 2-3 years customer facing, or customer service role preferred

Qualifications

• Team player
• Excellent written and verbal communication skills
• Strong problem solving, analytical skills, and communication skills
• Excellent rapport building with customers in establishing strong long-lasting relationships
• Confidence and professionalism when communicating with stakeholders at all levels of the organization
• Proven ability to meet deadlines
• Experience in the CPG or Food & Beverage industry a plus!

Why Nutrabolt?

• Wellness Benefits: Competitive health insurance, life insurance, mental wellness programs, 401K matching, and a Lifestyle Spending Account.
• Lifestyle Perks: Unlimited vacation paid time off and volunteer time off, discounts on C4 Energy, Cellucor, and XTEND products.
• Family Support: Paid parental leave, reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.

What You Contribute

• Confidence and professionalism when communicating with stakeholders at all levels of the organization
• Excellent time management skills with a proven ability to meet deadlines
• Excellent rapport building with customers in establishing strong long-lasting relationships
• Strong problem solving, analytical skills, and communication skills
• Team player
• Excellent written and verbal communication skills

Company Information

• Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands.
• We are a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more – Nutrabolt cares deeply about our people, planet, and the communities we serve.
• We are an equal opportunity employer.