Commercial Operations Administrator

About the role

Working alongside our many campus partners, ITS fosters a collaborative, future-focused environment that empowers students, faculty, staff, researchers, and the broader community. We are always innovating for what’s next. Through seamless digital experiences and robust security, we build a smarter, stronger, and secure USC for all.

Responsibilities

• Business process execution
• Utilize existing NDA, quote generation, PO processing, and invoicing systems in Hubspot and the USC financial systems to track and expedite customer engagement.
• Work with the commercial team and customers to identify blockers and drive resolution of day-to-day execution problems. A strong sense of ownership and the ability to work in a dynamic environment is essential.
• Define long-term process improvements and collaborate with the IT and commercial teams to streamline the process flow, including the utilization of AI tools within the HubSpot environment.
• Customer Support
• Be the go-to individual for customer business cycle status and response to direct customer inquiries. Being proactive in delays and communications of problems.
• Develop open and direct relationships with customers and provide the pulse to the commercial team on customer satisfaction and engagement. Escalate customer support problems quickly.

Qualifications

• Organized and detail-oriented: capable of managing multiple workstreams across disparate departments (Engineering, Finance, IT Commercial)
• Communications: Ability to handle a high volume of email, phone, and Slack channel communications while maintaining a professional, calm voice.
• CRM experience; general experience in a CRM tool, with Hubspot experience a plus. Expertise not required but desirable.
• Fast learner: the ability to learn and grow with the team as we expand and step up to higher skills roles rapidly.

Pay

The hourly salary range for this position is up to $60/hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.