Commercial Onboarding Officer

Job ID: Bank of Hope – Commercial Onboarding Officer (full-time)

About the role

The Commercial Onboarding Officer plays a critical role in supporting frontline Commercial Relationship Managers with the onboarding and deposit-account opening process. The position emphasizes delivering exceptional customer experiences while ensuring compliance with regulatory requirements. Strong job knowledge, attention to detail, and the ability to work collaboratively across business units are essential.

Responsibilities

• Lead the onboarding process for new commercial clients, including Know Your Customer (KYC) validation and full due diligence in accordance with regulatory standards.
• Open and set up new deposit accounts, ensuring accuracy, completeness, and adherence to internal policies and compliance requirements.
• Collaborate closely with Relationship Managers and internal partners to ensure a seamless and efficient onboarding experience.
• Respond to client requests in a timely, professional, and solutions-oriented manner.
• Collect and review customer account onboarding documentation to ensure Commercial Banking and BSA/AML/KYC procedures are met.
• Ensure that all proper documentation and approvals are obtained.
• Support the team by performing Periodic KYC refreshes for High and Medium-Risk Customers as prescribed by the Bank’s policy and KYC programs.
• Perform QC duties to help validate other team members’ onboarding cases while following guidelines and procedures set forth by the department and policies.
• Ensure adherence to regulatory requirements and internal controls to mitigate risk.

Requirements

• Bachelor’s degree in business or related areas preferred.
• 3+ years of Commercial Banking experience.

Skills

• Advanced proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Strong knowledge of deposit account opening, onboarding processes, and regulatory compliance requirements (including KYC and CIP).
• Analytical and detail-oriented, with the ability to identify issues, propose solutions, and maintain accuracy under pressure.
• Highly organized with excellent time management skills to balance multiple priorities and deadlines.
• Strong interpersonal and communication skills to build collaborative relationships with clients and colleagues.
• Ability to adapt in a fast-paced environment and contribute to continuous improvement efforts.

Pay

$33.65 – $38.46 hourly plus bonus and benefits.