Commercial Network Technician

Mission

The Commercial Network Service Technician at Summit Broadband Inc. is responsible for maintaining and enhancing the telecommunications and network systems, including phone systems, network nodes, terminals, and network systems. This role involves both the installation and maintenance of network equipment/sites and customer services for Summit Broadband. The technician will also be involved in the documentation and building of the IP/MPLS Network infrastructure.

Essential Duties And Responsibilities

• Maintains Telecommunications and network systems, including phone systems, network nodes, terminals, and network systems (both infrastructure as well as customer-facing).
• This includes maintenance, operation and provisioning of the following: HFC proof of performance testing, CLI testing/repair, VoIP, TDM, SIP, Star2Star Telephone system support, IPTV, where applicable.
• Maintenance, design, provisioning and troubleshooting of various network topology components, including long haul transport and metro transport.
• Distribution construction, preventative, and demand maintenance.
• Splicing all types of coax cable, CAT 5/6 cable and fiber optics.
• Setting equipment levels, set up and change out of amplifiers, calculate signal level losses in cable or fiber, and balance electronics equipment for distribution lines.
• Install, inspect, monitor, test and adjust cable transmission and distributions systems; both forward and return.
• Repair or replace faulty cables, power supplies, amplifiers and other associated transmission and distribution equipment.
• Conduct system tests such as signal/noise, MER, BER, optical power and signal level.
• Troubleshooting and restoration of service; service calls.
• Configuration of multiple types of network and access network equipment.
• Monitors and understands network capacity components including ports, transport circuits and bundles.
• Acts as level two technical support and “smart hands” for the Network Engineers in the IP and MPLS team, serving as technical support to the Network Operations Center (NOC).
• Acts as “smart hands” for break/fix as well as optimization activities for network facing events.
• Ability to clearly document, update and read/follow the Electronic Network Ticket Management system.
• Clear communication with business clients.
• Identify and resolve NESC violations.
• Installation of new services at the subscriber’s location including analog, digital, Voice, IPTV, HDTV and HSD service.

Required Skills & Qualifications

• HFC proof of performance testing
• CLI testing and repair
• Troubleshooting, forward and return signal issues
• Configuring – Physical configuration of CPE equipment as well as some network access equipment
• Provisioning – Assist NOC and Network Engineers in provisioning circuits for both network and customer configurations
• Installations – Act as the lead on network equipment installation and augmentation, as well as on OSP installations of CPE equipment
• Test and Turn Ups – Work with NOC, Network Engineers and Customer IT vendors to test and turn up circuits.
• MACD – Manage Moves, Adds, Changes and Deletions of network and customer services.
• Familiar with OSHA, NESC and NEC requirements
• Excellent communication skills with customers and co-workers
• Ability to translate business objectives and customer needs into technical requirements and configurations
• Ability to work independently
• Prioritize and organize effectively
• Must possess and maintain a valid driver's license with proof of good driving record
• Climb ladders and bucket trucks, as determined by the systems requirements
• Lift and carry loads of 70 lbs. or more
• Work while standing 50 -70% of the time
• Perform Work in confined spaces such as crawl spaces or attics
• Work near power lines and electricity
• Manipulate connectors, fasteners & wire; use hand tools
• Drive company vehicle in performance of duties in a safe and responsible manner
• Work and travel in inclement weather
• Vision ability: close vision, peripheral vision and ability to adjust focus
• Must be able to pass criminal background check and drug test
• Must have a clear MVR and a valid driver’s license
• Must be able to speak, read, and understand English

Education / Certification

• Completion of a college program related to CATV or a combination of college, correspondence or industry courses related to CATV or equivalent experience is essential
• Bachelor’s degree in technical area -- engineering or computer science preferred
• CCNA or JNCIA desired