Commercial Loan Assistant

About the Role

The Commercial Loan Assistant coordinates the closing and servicing of the Region’s loan portfolio. Assignments vary based on current needs and directions from the Regional President and Commercial Banker.

Responsibilities

• Provide ongoing relationship servicing with current clients to maintain goodwill and gain additional business.
• Respond to client phone calls, inquiries, and requests regarding accounts within 24 hours.
• Coordinate all aspects of loan closings, including:
  • Requesting documents from Loan Operations.
  • Engaging counsel to represent the Bank.
  • Obtaining and reviewing due diligence items.
  • Reviewing draft loan documents to ensure compliance with approved terms.
  • Reviewing draft loan documents to ensure inclusion of Bank-required language.
  • Engaging or interacting with title agents and insurance agents as applicable.
  • Preparing wire request forms to fund loan proceeds following closing.
  • Reviewing executed documents before forwarding to Loan Operations.
  • Preparing booking instructions memo if applicable.
  • Reviewing booked loan to ensure compliance with approved terms.
  • Reconciling internal GL accounts associated with appraisal fees and expenses.
  • Creating CIF records for new customers who have not yet opened a deposit account.
• Coordinate and assist customer, lender, and back-office personnel in resolving loan servicing issues.
• Handle client requests, including but not limited to advancing on lines of credit and setting up auto-debit.
• Monitor real estate-secured loans to ensure ad valorem taxes are paid.
• Monitor insurance tracking reports and contact customer, lender, and/or insurance agent to obtain evidence of coverage.
• Call clients on past-due accounts to request payments.
• Perform customer service tasks involving deposit account maintenance.
• Familiarize yourself with all compliance regulations and policies applicable to this position and ensure compliance.

Requirements

• High school diploma or equivalent.
• Minimum ten (10) years of related banking or financial services experience.
• Minimum five (5) years of experience working with customers to research and resolve issues and provide follow-up as needed.
• Excellent written and verbal communication skills.
• Experience using Microsoft Outlook, Word, and Excel.
• Experience in a position requiring attention to detail, as demonstrated in previous experience balancing accounts, preparing reports, gathering required documents, or similar.
• Ability to work independently.
• Excellent organizational skills and ability to multi-task.

Physical Requirements and Environmental Conditions

• Sustained standing and sitting.
• Frequent use of PC, including typing or sustained attention to monitor.
• Occasional lifting of basic office files or equipment up to 20 lbs.
• Normal office environment with comfortable internal temperatures and low-level noise.