Commercial Loan Administrator

About the role

Provides day-to-day support to the commercial lending team including coordinating loan closing, organizing customer files, monitoring financial documents and supporting all lending initiatives.

Performs record keeping functions including payment processing and balancing. Acts as first point of contact with commercial loan customers and responsible for providing a high level of customer service.

Responsibilities

• Affords assistance to commercial loan officers by preparing various documents such as sending notices, preparing past due correspondence, ordering credit bureau reports and appraisals and preparing customer correspondence.
• Affords assistance to commercial loan officers in gathering information for new loan requests and submits loan requests and supporting documentation to Central Loan Processing.
• Handles accounts of larger size and complexity and/or larger volume of accounts independently.
• Maintains commercial customer’s credit file in an orderly and accurate manner while in their possession. Forwards new loans and updated documentation to Post Closing to be archived on Director.
• Reviews files for appropriate documents and follows up on exceptions.
• Greet customers and prospective customers, directing them to the appropriate personnel.
• Assists commercial customers with questions, balance information, payments, line of credit advances, payoff quotes and tax reporting calculations on a continuous basis.
• Retrieves information requested for credit ratings and loan confirmations.
• Prints, reviews and distributes a variety of management reports.
• Might provide coaching and guidance to other loan administrators.
• Actively cross-sells bank related products in a professional manner.

Qualifications

• High School Diploma required
• Commercial client experience preferred

Skills

• Excellent computer skills
• Advanced knowledge and mastery of word processing and spreadsheet functions
• High level of understanding of lending function, loan system and Premier system
• Ability to work with a significant amount of detailed information in an accurate, timely and confidential manner
• High level of interpersonal skills to interact with customers and potential customers in a professional manner
• High level of knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment

Total Rewards

Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses

Pay

$19.66 - $24.59 per hour