Commercial Lines Underwriting Assistant

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast, rated A- (Excellent) with a stable outlook by A.M. Best. The company is consistently recognized as a top employer and high-performing organization, with recent honors including:

• 2026 Big I of NY Outstanding Carrier Partner - Carrier of the Year
• Best Places to Work in Western New York (2023–2026)
• Fast Track Company (2019–2025) and Top Private Company (2019–2025)
• Ward’s 50® top-performing property-casualty insurer (2021–2024)
• Ivans Spark Award for Innovation (2024–2025)
• Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated

About the role

The Commercial Lines Underwriting Assistant will join a dedicated underwriting team focused on setting up new business, quotes, renewals, and endorsements into the company’s policy writing system. This position is based in Bedford, New Hampshire, with a hybrid work schedule.

Responsibilities

• Respond to inquiries from agents regarding policy ratings and billing status.
• Update rating information, verify policy information, and work with the underwriting team to meet service standards and company goals.
• Review loss control surveys to verify policy exposures for proper rating.
• Assist in achieving commercial lines loss ratio objectives for the assigned territory.
• Assist in achieving commercial lines production goals for the assigned territory.

Requirements

• High school diploma or equivalent work experience.
• 1+ years of work experience in an insurance company or agency.
• Prior experience in insurance rating and knowledge of insurance terms.
• Excellent communication and customer service skills.
• Computer experience, including Microsoft Word.
• ImageRight knowledge is a plus.

Schedule

Hybrid work schedule requiring two full days per week in the office, including a mandatory Wednesday Team Day. The remaining days can be worked remotely or in the office.

Pay

Competitive pay scale with an estimated hourly range of $22.61 - $30.15, based on leveling and geography. The role also includes an equity component.

Benefits

• Welcoming and positive work environment.
• Colleague Appreciation Events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Generous paid time off package.
• Full benefits: Health, Dental, Vision, Life Insurance, Short Term Disability.
• 401(k) employer match of 100% up to 6% of annual contributions (immediately 100% vested).
• Outstanding company bonus program.
• Tuition Reimbursement.
• Additional company benefits.