Commercial Lines Underwriter Assistant Support
The Role You’ll Play to Create Success
Prepares and processes Loss Run Reports
Works on a wide variety of special projects as assigned by management
Ensures timely and accurate data entry of policy files
Processes accurate work items received from agents, customers, and service providers
Monitors e-mail box for communications from agents and customers
Researches and reviews databases, reports, policy information and other on-line sources to perform required tasks
Processes and services new and renewal business
Processes change requests for coverage modifications, updates to policy, and process cancellations
Participates in project work including but not limited to research, policy clean-up, and project quality review
Assists with agency and customer communications via email and other approved methods of communication. Updates policies as approved by Underwriting.
Stays abreast of changing department procedures and processes
Uses current systems effectively and follows set procedures.
Maintains department quality standards by assisting your team to achieve service/quality levels and targets
Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked-in
Attributes We Seek
A high school diploma or equivalent is required.
Knowledge of modern office methods and procedures.
Ability to follow Company guidelines, rules and procedures including reporting to work on time prepared to perform duties of the position.
Competitive Benefits
Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan.
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education Benefit Program at the IRS Maximum allowance
PTO cash out
Tickets at Work
Access to the Corporate America Family Credit Union
Employee and client referral bonus programs
Disaster Relief Fund for employees
What’s Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida.
This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States.
FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family.
By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees.
Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices.
The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties.
Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row!
FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!