Commercial Lines Team Lead

Responsibilities

• Direct the services of the department within the accepted principles and practices of the Hub Broker Standards.
• Supervise and direct department personnel (account managers and processors) including training, motivation, and performance appraisals.
• Work with Operations Leader and staff to develop performance management and career paths/succession planning.
• Work in conjunction with the Operations Leader in the hiring or dismissal of personnel within the commercial department.
• Monitor, balance, and coordinate workloads among department personnel to maintain a well-rounded efficient workforce by thoughtfully assigning accounts and work assignments.
• Promote account rounding and cross selling.
• Provide technical knowledge and expertise to department personnel regarding appropriate coverage.
• Support and mentor SBU Department as related to daily functions between middle market and small business.
• Oversee, with the assistance of our Quality Control department, the quality control review process to assure the production of quality work and the provision of excellent customer service.
• Work with producers to maintain synergy with Hub International corporate goals, our carrier requirements, and the needs of our clients.
• Act as a liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers.
• Pursue professional studies and maintain familiarity with trends in the industry and new insurance products.
• Improve/refine professional & supervisory skills through continuing education.
• Establish and maintain good working relationships with company sales representatives, underwriting and claim representatives.
• Manage a commercial lines book of business with all of the duties and key responsibilities as per the Commercial Lines Account Manager job description.

Qualifications

• Minimum five years commercial lines insurance experience.
• Property and Casualty Insurance License preferred; or willing to obtain within 30 days of employment.
• Supervisory experience.
• Hands on manager who enjoys mentoring.
• Thorough knowledge of commercial lines coverages and markets.
• Experience with Epic.
• Experience with Microsoft Office products.
• Excellent organizational, interpersonal, listening, communication skills and ability to work in a team environment.

Benefits

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