Commercial Lines Quality Assurance Analyst

About the role

Reporting to the Commercial Lines Compliance Administrator, the CL Quality Assurance Analyst is responsible and accountable for conducting complete and thorough reviews of Commercial Lines operational activities and transactions through execution of cyclical, repetitive quality assessments, utilizing established testing methodology.

Responsibilities

• Create and update Quality Assurance Manuals for each Commercial Lines Product.
• Collaborate with CL members to discuss established processes by line of business.
• Develop and execute audit programs to verify adherence to defined quality requirements.
• Identify and document quality exceptions in an established structured reporting format.
• Prepare quality assessment final dashboard reports and distribute to CL leaders.
• Assist CL Compliance Administrator with presenting identified quality exceptions to CL leaders.
• Participate in discussions with CL leaders regarding exception remediation plans.
• Coordinate efforts with the CL Compliance Specialist to ensure proper testing coverage of all operational and regulatory requirements.
• Facilitate the CL department effort to ensure application access is appropriate to key applications that are used to support CL operations.
• Execute rate change audit programs for all products and all states to ensure compliance to the established rate change implementation process.
• Develop and execute targeted quality reviews assigned by the CL Compliance Administrator.

Required Qualifications

• 3–5 years of Commercial Property and Casualty product underwriting experience preferred.
• Detail-oriented, analytical, and problem-solving ability.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Proactive and self-motivated with the ability to learn quickly and adapt to change.
• Team player with demonstrated ability to work in a highly collaborative environment.
• Good organizational and time-management skills.
• Good working knowledge of MS Office (Word, Excel, PowerPoint), Policy Center, Billing Center, Guidewire products, and OnBase document repository.
• GED or High School Diploma required.

Preferred Qualifications

• Associate or bachelor’s degree preferred, but not required.

Benefits

• 401(k) with employer match up to 8% and additional service-based contributions.
• Health, Dental, and Vision insurance.
• Life and Disability coverage.
• Generous Paid Time Off and Paid Sick Leave.
• Paid parental leave in addition to state-mandated leave.
• Eligibility for discretionary bonuses.

Pay

Salary range: $70,444 – $81,849, commensurate with experience and credentials.