Commercial Lines Processor

About the role

The Commercial Lines Processor supports the Commercial Lines department by ensuring accurate policy processing, documentation, and client communication.

Responsibilities

• Request and process policy changes; ensure accurate updates in the agency management system.
• Follow up on change requests and confirm receipt of endorsements.
• Verify endorsement accuracy and update records accordingly.
• Process and invoice endorsements; provide documentation to Account Managers.
• Issue auto ID cards as needed.
• Process past dues, reinstatements, and cancellations promptly.
• Respond to underwriting requests (e.g., updating driver lists).
• Maintain and file customer documents in the agency management system.
• Accurately document all customer interactions and transactions.
• Ensure compliance with agency procedures and industry regulations.
• Support Account Managers with day-to-day servicing of accounts.
• Perform data entry and quality checks.
• Perform other tasks as assigned by the Management Team to support departmental goals.

Requirements

• Detail-oriented and dependable.
• Experience in a similar role preferred.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role is a plus.

Skills

• Policy processing and administration.
• Customer service and communication skills.
• Microsoft Office Suite proficiency.
• Attention to detail and accuracy.

Benefits

• Competitive salary.
• Flexible schedule.
• Professional development opportunities.
• Health insurance benefits.
• Employee assistance program.

Pay

$XX.XX per hour, based on experience.

Schedule

Full-time, 40 hours/week; 8:00 am – 5:00 pm (Monday–Friday).