Commercial Lines Claims Coordinator

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for business clients, families, and individuals. The company values its employees, investing in their health, happiness, and education, and seeks motivated, self‑directed professionals who want to give back to their communities.

About the Role

The Commercial Lines Claims Coordinator files first notices of loss for commercial members via phone or email, reports them to the appropriate insurance carrier promptly and accurately, and serves as a liaison between members and carriers throughout the claims process to ensure efficient claim closure.

Responsibilities

• Provide exceptional customer service to members for multiple lines of business.
• Expedite the claims process and provide detailed claim notes on all calls.
• Direct issues with callers to the appropriate escalation paths.
• Take new client loss reports and submit them to the appropriate carrier.
• Transmit information and documents to insurance carriers and clients promptly.
• Obtain claim number and adjuster information and provide it to Towne members.
• Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.
• Keep risk advisors abreast of any large‑loss claims.
• Update payments and reserve numbers as necessary.
• Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.
• Manage incoming claim mail.
• Research coverage and coordinate coverage discussions with risk advisors and carriers.
• Mentor and work closely with other Commercial Lines Claims Advocates.

Requirements

• Prior experience filing claims, maintaining a diary system, and managing claim mail.
• Working knowledge/proficiency with carrier websites.
• Experience with Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Strong verbal and written communication skills.
• Ability to work well independently and as part of a team.
• Strong attention to detail.

Bonus Points

• Two years’ experience as a Commercial Claims Adjuster.
• Property and Casualty insurance designations such as INS or AIC.
• Property and Casualty license or ability to obtain it within 30–60 days of hire.

Benefits

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off including holidays, PTO, sick leave, and bereavement
• Profit sharing
• Continuing education opportunities
• 401(k) with employer matching
• Employee discounts
• Identity theft protection
• Tuition reimbursement
• Paid training opportunities
• Paid parental leave
• Wellness plan
• Volunteer opportunities

Pay

The good‑faith compensation range for this role is $57,000 to $70,000, based on the role, market, internal equity, and candidate qualifications.