Commercial Lines Claims Coordinator
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc.
We need to preserve all substantive information. The posting includes:
- Intro: "Join us at Towne Insurance! Your career. Your future. Your Towne. Towne Insurance is hiring a Commercial Lines Claims Coordinator to join our Norfolk or Richmond team. This position is responsible for filing the first notice of loss of commercial lines members via phone or email and report them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the member and the insurance company throughout the claims process and ensures the claim moves toward closure as efficiently as possible. The good-faith compensation range for this role is expected to be $57,00? Actually $57,000 to $70,000, based on the role, market, internal equity, and candidate qualifications."
- About Us: description.
- About The Role: bullet list of duties.
- Skills And Experience You’ll Need: list of required skills and bonus points.
- What We Offer: list of benefits.
We need to map to sections: About the role (maybe "About The Role" heading). Responsibilities: maybe the duties list. Requirements/Qualifications/Skills: we need to decide. The posting includes "Skills And Experience You’ll Need" which includes required skills and bonus points. Could treat that as Skills section. Requirements maybe not separate; we could combine. But we need to include sections only when posting has real specific content. We have content for About the role, Responsibilities, Skills, Benefits, Pay. Schedule not mentioned, so omit. Qualifications maybe not separate; we could treat "Skills And Experience You’ll Need" as Qualifications or Skills. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose which to include. We have content for About the role (the "About The Role" paragraph and bullet list). Responsibilities: we could extract duties from that list. But the bullet list already is duties. Could treat "About The Role" as a prose paragraph and then responsibilities as list. However we must not duplicate content. We need to preserve all substantive information. Could structure:
About the role
Provide exceptional customer service to our members for multiple lines of business.... etc? Actually the "About The Role" section includes a paragraph then bullet list. The paragraph: "Provide exceptional customer service to our members for multiple lines of business.Expedite the claims process and provide detailed claim notes on all calls.Direct issues with callers to the appropriate escalation paths.Take new client loss reports and submit them to the appropriate carrier.Transmit information/documents to insurance carriers and clients promptly.Obtain claim number and adjuster information and provide it to Towne members.Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.Keep risk advisors abreast of any large loss claims.Update payments and reserve numbers as necessary.Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.Manage incoming claim mail.Research coverage and coordinate coverage discussions with risk advisors and carriers.Mentor/Work closely with other Commercial Lines Claims Advocates."
That's a run-on sentence but it's basically a list of duties. Could treat as responsibilities list.
We could output:
About the role
Towne Insurance is hiring a Commercial Lines Claims Coordinator to join our Norfolk or Richmond team. This position is responsible for filing the first notice of loss of commercial lines members via phone or email and report them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the member and the insurance company throughout the claims process and ensures the claim moves toward closure as efficiently as possible.
Then responsibilities as - ... each duty.
But the bullet list already includes many duties; we could split them.
Let's extract each duty from the "About The Role" bullet list:
- Provide exceptional customer service to our members for multiple lines of business.
- Expedite the claims process and provide detailed claim notes on all calls.
- Direct issues with callers to the appropriate escalation paths.
- Take new client loss reports and submit them to the appropriate carrier.
- Transmit information/documents to insurance carriers and clients promptly.
- Obtain claim number and adjuster information and provide it to Towne members.
- Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.
- Keep risk advisors abreast of any large loss claims.
- Update payments and reserve numbers as necessary.
- Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.
- Manage incoming claim mail.
- Research coverage and coordinate coverage discussions with risk advisors and carriers.
- Mentor/Work closely with other Commercial Lines Claims Advocates.
That seems like responsibilities.
Now Skills And Experience You’ll Need:
- A successful candidate will have prior experience filing claims, maintaining a diary system, and managing claim mail, as well as the following:
- Working knowledge/proficiency with carrier websites.
- Experienced in Microsoft Office Suite, including Word, PPT, and Excel.
- Strong verbal and written communication skills.
- Ability to work well independently and as part of a team.
- Strong attention to detail.
- Bonus Points If You Have:
- Two years’ experience as a Commercial Claims Adjuster.
- Property and Casualty insurance designation(s) such as INS or AIC.
- Property and Casualty License or ability to obtain it within 30-60 days of hire.
We could treat required skills as "Skills" section, and bonus points maybe as "Qualifications" or "Requirements". But we have to avoid filler. We could combine required skills and bonus points into one "Skills" section with sub-bullets? But instruction: Use
- for any list of duties/requirements/benefits. So we can have a list for required skills, and another list for bonus points maybe under same heading or separate. Could create a "Skills" heading with required skills list, and a "Qualifications" heading with bonus points list. Or "Requirements" for required skills, "Qualifications" for bonus points. Let's decide.
We have content for Pay: compensation range $57,000 to $70,000.
Benefits: list from "What We Offer": Excellent growth and advancement opportunities, Competitive pay based on experience, Health, vision, dental, and Employee Assistance Program, Paid time off to include holidays, PTO, sick leave, and bereavement, Profit Sharing, Continuing education opportunities, 401K & Employer Matching, Employee discounts, Identity theft protection, Tuition Reimbursement, Paid Training Opportunities, Paid Parental Leave, Wellness Plan, Volunteer Opportunities.
Also there is a sentence: "We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:" then list.
We'll output Benefits section with that list.
Schedule: not mentioned, omit.
Now we need to ensure we don't include boilerplate like "Join us at Towne Insurance! Your career. Your future. Your Towne." That's okay as part of About the role? Actually that's introductory marketing fluff but it's substantive? It's not boilerplate; it's part of the posting. Could include in About the role paragraph.
We must not repeat job title as heading. We'll not.
We must not include Job ID/requisition numbers (none present).
We must not include cookie/navigation/legal/EEO etc. Not present.
Now produce HTML fragment.
Structure:
About the role
Towne Insurance is hiring a Commercial Lines Claims Coordinator to join our Norfolk or Richmond team. This position is responsible for filing the first notice of loss of commercial lines members via phone or email and report them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the member and the insurance company throughout the claims process and ensures the claim moves toward closure as efficiently as possible.
Responsibilities
- Provide exceptional customer service to our members for multiple lines of business.
- Expedite the claims process and provide detailed claim notes on all calls.
- Direct issues with callers to the appropriate escalation paths.
- Take new client loss reports and submit them to the appropriate carrier.
- Transmit information/documents to insurance carriers and clients promptly.
- Obtain claim number and adjuster information and provide it to Towne members.
- Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.
- Keep risk advisors abreast of any large loss claims.
- Update payments and reserve numbers as necessary.
- Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.
- Manage incoming claim mail.
- Research coverage and coordinate coverage discussions with risk advisors and carriers.
- Mentor/Work closely with other Commercial Lines Claims Advocates.
Skills
- Prior experience filing claims, maintaining a diary system, and managing claim mail.
- Working knowledge/proficiency with carrier websites.
- Experienced in Microsoft Office Suite, including Word, PPT, and Excel.
- Strong verbal and written communication skills.
- Ability to work well independently and as part of a team.
- Strong attention to detail.
Qualifications
- Two years’ experience as a Commercial Claims Adjuster (bonus).
- Property and Casualty insurance designation(s) such as INS or AIC (bonus).
- Property and Casualty License or ability to obtain it within 30‑60 days of hire (bonus).
Benefits
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Health, vision, dental, and Employee Assistance Program
- Paid time off to include holidays, PTO, sick leave, and bereavement
- Profit Sharing
- Continuing education opportunities
- 401K & Employer Matching
- Employee discounts
- Identity theft protection
- Tuition Reimbursement
- Paid Training Opportunities
- Paid Parental Leave
- Wellness Plan
- Volunteer Opportunities
Pay
The good‑faith compensation range for this role is expected to be $57,000 to $70,000, based on the role, market, internal equity, and candidate qualifications.
We should not include Schedule.
Check for any duplicated lines: we have not repeated.
Check for any boilerplate: we omitted "Serving Others. Enriching Lives." etc. That's part of the "About Us" maybe but we omitted About Us entirely. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us" paragraph is not boilerplate; it's descriptive of the company. Should we include it? The posting includes "About Us" section with description. We omitted it. Should we include it? The instruction: "
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. We need to preserve all substantive information. The posting includes: - Intro: "Join us at Towne Insurance! Your career. Your future. Your Towne. Towne Insurance is hiring a Commercial Lines Claims Coordinator to join our Norfolk or Richmond team. This position is responsible for filing the first notice of loss of commercial lines members via phone or email and report them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the member and the insurance company throughout the claims process and ensures the claim moves toward closure as efficiently as possible. The good-faith compensation range for this role is expected to be $57,00? Actually $57,000 to $70,000, based on the role, market, internal equity, and candidate qualifications." - About Us: description. - About The Role: bullet list of duties. - Skills And Experience You’ll Need: list of required skills and bonus points. - What We Offer: list of benefits. We need to map to sections: About the role (maybe "About The Role" heading). Responsibilities: maybe the duties list. Requirements/Qualifications/Skills: we need to decide. The posting includes "Skills And Experience You’ll Need" which includes required skills and bonus points. Could treat that as Skills section. Requirements maybe not separate; we could combine. But we need to include sections only when posting has real specific content. We have content for About the role, Responsibilities, Skills, Benefits, Pay. Schedule not mentioned, so omit. Qualifications maybe not separate; we could treat "Skills And Experience You’ll Need" as Qualifications or Skills. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose which to include. We have content for About the role (the "About The Role" paragraph and bullet list). Responsibilities: we could extract duties from that list. But the bullet list already is duties. Could treat "About The Role" as a prose paragraph and then responsibilities as list. However we must not duplicate content. We need to preserve all substantive information. Could structure:
About the role
Provide exceptional customer service to our members for multiple lines of business.... etc? Actually the "About The Role" section includes a paragraph then bullet list. The paragraph: "Provide exceptional customer service to our members for multiple lines of business.Expedite the claims process and provide detailed claim notes on all calls.Direct issues with callers to the appropriate escalation paths.Take new client loss reports and submit them to the appropriate carrier.Transmit information/documents to insurance carriers and clients promptly.Obtain claim number and adjuster information and provide it to Towne members.Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.Keep risk advisors abreast of any large loss claims.Update payments and reserve numbers as necessary.Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.Manage incoming claim mail.Research coverage and coordinate coverage discussions with risk advisors and carriers.Mentor/Work closely with other Commercial Lines Claims Advocates." That's a run-on sentence but it's basically a list of duties. Could treat as responsibilities list. We could output:
About the role
Towne Insurance is hiring a Commercial Lines Claims Coordinator to join our Norfolk or Richmond team. This position is responsible for filing the first notice of loss of commercial lines members via phone or email and report them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the member and the insurance company throughout the claims process and ensures the claim moves toward closure as efficiently as possible.
Then responsibilities as- ... each duty.
But the bullet list already includes many duties; we could split them.
Let's extract each duty from the "About The Role" bullet list:
- Provide exceptional customer service to our members for multiple lines of business.
- Expedite the claims process and provide detailed claim notes on all calls.
- Direct issues with callers to the appropriate escalation paths.
- Take new client loss reports and submit them to the appropriate carrier.
- Transmit information/documents to insurance carriers and clients promptly.
- Obtain claim number and adjuster information and provide it to Towne members.
- Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.
- Keep risk advisors abreast of any large loss claims.
- Update payments and reserve numbers as necessary.
- Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.
- Manage incoming claim mail.
- Research coverage and coordinate coverage discussions with risk advisors and carriers.
- Mentor/Work closely with other Commercial Lines Claims Advocates.
That seems like responsibilities.
Now Skills And Experience You’ll Need:
- A successful candidate will have prior experience filing claims, maintaining a diary system, and managing claim mail, as well as the following:
- Working knowledge/proficiency with carrier websites.
- Experienced in Microsoft Office Suite, including Word, PPT, and Excel.
- Strong verbal and written communication skills.
- Ability to work well independently and as part of a team.
- Strong attention to detail.
- Bonus Points If You Have:
- Two years’ experience as a Commercial Claims Adjuster.
- Property and Casualty insurance designation(s) such as INS or AIC.
- Property and Casualty License or ability to obtain it within 30-60 days of hire.
We could treat required skills as "Skills" section, and bonus points maybe as "Qualifications" or "Requirements". But we have to avoid filler. We could combine required skills and bonus points into one "Skills" section with sub-bullets? But instruction: Use
- for any list of duties/requirements/benefits. So we can have a list for required skills, and another list for bonus points maybe under same heading or separate. Could create a "Skills" heading with required skills list, and a "Qualifications" heading with bonus points list. Or "Requirements" for required skills, "Qualifications" for bonus points. Let's decide.
We have content for Pay: compensation range $57,000 to $70,000.
Benefits: list from "What We Offer": Excellent growth and advancement opportunities, Competitive pay based on experience, Health, vision, dental, and Employee Assistance Program, Paid time off to include holidays, PTO, sick leave, and bereavement, Profit Sharing, Continuing education opportunities, 401K & Employer Matching, Employee discounts, Identity theft protection, Tuition Reimbursement, Paid Training Opportunities, Paid Parental Leave, Wellness Plan, Volunteer Opportunities.
Also there is a sentence: "We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:" then list.
We'll output Benefits section with that list.
Schedule: not mentioned, omit.
Now we need to ensure we don't include boilerplate like "Join us at Towne Insurance! Your career. Your future. Your Towne." That's okay as part of About the role? Actually that's introductory marketing fluff but it's substantive? It's not boilerplate; it's part of the posting. Could include in About the role paragraph.
We must not repeat job title as heading. We'll not.
We must not include Job ID/requisition numbers (none present).
We must not include cookie/navigation/legal/EEO etc. Not present.
Now produce HTML fragment.
Structure:
About the role
Towne Insurance is hiring a Commercial Lines Claims Coordinator to join our Norfolk or Richmond team. This position is responsible for filing the first notice of loss of commercial lines members via phone or email and report them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the member and the insurance company throughout the claims process and ensures the claim moves toward closure as efficiently as possible.
Responsibilities
- Provide exceptional customer service to our members for multiple lines of business.
- Expedite the claims process and provide detailed claim notes on all calls.
- Direct issues with callers to the appropriate escalation paths.
- Take new client loss reports and submit them to the appropriate carrier.
- Transmit information/documents to insurance carriers and clients promptly.
- Obtain claim number and adjuster information and provide it to Towne members.
- Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.
- Keep risk advisors abreast of any large loss claims.
- Update payments and reserve numbers as necessary.
- Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.
- Manage incoming claim mail.
- Research coverage and coordinate coverage discussions with risk advisors and carriers.
- Mentor/Work closely with other Commercial Lines Claims Advocates.
Skills
- Prior experience filing claims, maintaining a diary system, and managing claim mail.
- Working knowledge/proficiency with carrier websites.
- Experienced in Microsoft Office Suite, including Word, PPT, and Excel.
- Strong verbal and written communication skills.
- Ability to work well independently and as part of a team.
- Strong attention to detail.
Qualifications
- Two years’ experience as a Commercial Claims Adjuster (bonus).
- Property and Casualty insurance designation(s) such as INS or AIC (bonus).
- Property and Casualty License or ability to obtain it within 30‑60 days of hire (bonus).
Benefits
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Health, vision, dental, and Employee Assistance Program
- Paid time off to include holidays, PTO, sick leave, and bereavement
- Profit Sharing
- Continuing education opportunities
- 401K & Employer Matching
- Employee discounts
- Identity theft protection
- Tuition Reimbursement
- Paid Training Opportunities
- Paid Parental Leave
- Wellness Plan
- Volunteer Opportunities
Pay
The good‑faith compensation range for this role is expected to be $57,000 to $70,000, based on the role, market, internal equity, and candidate qualifications.
We should not include Schedule. Check for any duplicated lines: we have not repeated. Check for any boilerplate: we omitted "Serving Others. Enriching Lives." etc. That's part of the "About Us" maybe but we omitted About Us entirely. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us" paragraph is not boilerplate; it's descriptive of the company. Should we include it? The posting includes "About Us" section with description. We omitted it. Should we include it? The instruction: "
- for any list of duties/requirements/benefits. So we can have a list for required skills, and another list for bonus points maybe under same heading or separate. Could create a "Skills" heading with required skills list, and a "Qualifications" heading with bonus points list. Or "Requirements" for required skills, "Qualifications" for bonus points. Let's decide.
We have content for Pay: compensation range $57,000 to $70,000.
Benefits: list from "What We Offer": Excellent growth and advancement opportunities, Competitive pay based on experience, Health, vision, dental, and Employee Assistance Program, Paid time off to include holidays, PTO, sick leave, and bereavement, Profit Sharing, Continuing education opportunities, 401K & Employer Matching, Employee discounts, Identity theft protection, Tuition Reimbursement, Paid Training Opportunities, Paid Parental Leave, Wellness Plan, Volunteer Opportunities.
Also there is a sentence: "We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:" then list.
We'll output Benefits section with that list.
Schedule: not mentioned, omit.
Now we need to ensure we don't include boilerplate like "Join us at Towne Insurance! Your career. Your future. Your Towne." That's okay as part of About the role? Actually that's introductory marketing fluff but it's substantive? It's not boilerplate; it's part of the posting. Could include in About the role paragraph.
We must not repeat job title as heading. We'll not.
We must not include Job ID/requisition numbers (none present).
We must not include cookie/navigation/legal/EEO etc. Not present.
Now produce HTML fragment.
Structure: