Commercial Lines Associate Account Manager

Position Summary

The Associate Account Manager supports the day-to-day management of middle-market and large accounts by assisting with routine service activities, renewal coordination, and the maintenance of accurate policy and client records. This role requires a strong focus on delivering responsive, high-quality service to both external clients and internal team members, contributing to overall client satisfaction and account retention.

Primary Responsibilities

• Set up and maintain account details, contacts, and policy information in EPIC
• Summarize loss history
• Summarize current programs and expiring exposures
• Leverage templates and system generated letters to draft proposals, stewardship reports, and other presentations/reports related to large and complex clients with guidance from an Account Manager or Account Executive
• Create premium billing allocations and review carrier invoices
• Coordinate and finalize policy and endorsement check. Can review coverages and identify differences
• Coordinate audits and effectively resolve audit disputes
• Document and process cancellations and non-renewals
• May be responsible for ordering loss runs, generating proofs and endorsement and audit review

Qualifications

Work Experience: 0-2 years' experience in Commercial Property and Casualty

Education: HS Diploma or equivalent

Licenses/Certifications: Licensed or obtaining state Property & Casualty insurance license

Skills

• Knowledge of Excel, Word, and other MS Office products to include basic formatting
• Able to learn coverage fundamentals
• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems
• Seeks to obtain industry information, new product information, coverage and technology to continuously improve knowledge performance
• Strong written, oral, and interpersonal communication skills
• Able to follow a well-established and familiar set of activities and/or process to derive a solution
• Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery
• Works to achieve stated objectives and delivers results at the close direction of a senior team member

Pay

The base salary ranges from $56,700 to $70,900, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs.