Commercial Lines Account Manager

Core Responsibilities

• Manage day-to-day service for a portfolio of commercial lines accounts including renewals, endorsements, certificates, coverage reviews, and carrier communications
• Serve as the primary point of contact for assigned clients, delivering proactive, responsive, and consultative service
• Identify coverage gaps and cross-sell opportunities; coordinate with producers on account rounding
• Prepare renewal submissions, marketing summaries, and coverage comparison analyses
• Participate in process improvement initiatives, including evaluating and implementing technology tools that improve efficiency and client experience
• Collaborate with producers and agency leadership on middle-market account strategy
• Document workflows and contribute to agency operating procedures and knowledge base

What We're Looking For

• 2+ years of commercial lines account management experience (agency-side preferred)
• Active Ohio P&C license (or ability to obtain within 90 days)
• AMS360 experience a plus
• Strong written and verbal communication skills
• Problem-solver mindset: you see broken processes and want to fix them
• Comfortable with technology and eager to learn new tools
• Self-directed with high attention to detail

Compensation and Benefits

• Base salary: Dependent on exp
• Performance-based bonus
• Health and dental insurance
• 20 days PTO
• 401(k) with 3% employer match
• Hybrid schedule with flexibility