Commercial Lines Account Manager
Job Overview
The Commercial Lines Account Manager will provide prompt, accurate and courteous service to our clients, producers and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts.
Responsibilities
- Client Portfolio Management: Manage a dedicated book of business, ensuring their insurance needs are met and exceeded. Review and work open activities in EPIC daily. Includes, handling endorsements, change requests, billing and certificates, proposals, analyze quotes, order coverages, and checking policies.
- Risk Assessment: Conduct thorough risk assessments, providing insights and recommendations for coverage adjustments. Review and assist with all client audits or audit disputes.
- Policy Analysis: Analyze property and casualty insurance policies, identifying areas for improvement and customization. Must have a thorough understanding of insurance contracts.
- Renewal Negotiations: Responsible for managing the renewal cycle and coordinating with the Producer on the account including marketing submissions, ensuring the clients receive optimal coverage and terms.
- Client Advocacy: Act as a strong advocate for clients within the organization, collaborating with various teams to address complex client needs.
- Mentorship: Provide guidance and mentorship to Customer Service Representatives, fostering their growth and development.
Qualifications
- More than 5 years of licensed experience in Property & Casualty Insurance.
- Proven track record in client management and account development.
- In-depth knowledge of property and casualty insurance products, regulations, and industry trends.
- Strong negotiation and analytical skills.
- Excellent communication and interpersonal abilities.
- Excellent organization and time management skills.
Department
Account Management & Service
Experience
Required: 5-7 years of relevant experience
Travel
No Travel Required
Education
Required: High school or equivalent
About HUB International
HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.