Commercial Lines Account Manager

Responsibilities

• Establish and build customer relationships
• Respond to customer inquiries regarding insurance policies, coverage and changes
• Maintain detailed records of customer conversations and policy changes
• Stay informed on carrier products and industry standards
• Prepare and maintain accurate summaries of insurance, schedules, and proposals
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
• Collaborate with Producers in policy review and delivery
• Contact clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

Qualifications

• Minimum 1 year experience in a professional customer service role, insurance experience a plus.
• Excellent customer service, analytical, problem solving and conflict resolution skills
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office
• EPIC agency management system knowledge a plus
• Excellent verbal and written communication skills
• Highly organized with excellent time management skills
• Strong computer and technology skills
• Must be able to work on-site in Pigeon Forge, TN M-F 8:30-5 or 8-4:30

Benefits

• Competitive salary
• Medical insurance and voluntary dental, vision, and life insurance options
• Health Savings Account funding
• 401(k) matching program
• Paid Time Off and Generous Holiday Schedule