Account Manager

About the role

Established in 1971, ISC has been building custom power cables & assemblies for Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC can meet tight deadlines and changing forecasts while maintaining quality. Products are used worldwide in various sectors including commercial and military aircraft, lifesaving medical devices, defense systems, inflight entertainment, power systems, and numerous commercial, industrial, and computer applications. The facility is environmentally controlled, engineered for manufacturing flexibility, includes dedicated assembly labs for isolated program management, and a cleanroom facility. Dedicated professionals and assemblers operate two full shifts using the latest high-speed tooling, material handling, and test equipment.

Job Overview

The Account Manager (AM) owns execution of customer programs across the full quote-to-cash lifecycle for assigned accounts. This role serves as the primary point of contact and customer advocate while driving internal coordination to ensure on-time delivery, margin performance, and overall program success. This is a hands-on, operations-focused role within a fast-paced contract manufacturing environment. The Account Manager operates with a high level of ownership and accountability, partnering closely with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to successfully execute both new and existing programs. Success in this role requires direct involvement in customer communication, production coordination, scheduling, and order execution.

What You'll Do

• Serve as the primary point of contact and advocate for assigned customer accounts
• Build and maintain strong, long-term customer relationships
• Lead customer communications including meetings, calls, and periodic site visits
• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment
• Provide proactive order status updates, delivery schedules, and open order reporting to customers
• Drive on-time delivery performance across assigned accounts
• Cross-functional Coordination
• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams
• Drive accountability and clear communication across cross-functional stakeholders
• Commercial & Pricing Management
• Manage RFQs, re-quotes, and ongoing pricing activities
• Coordinate material costs, labor inputs, and pricing updates with internal teams
• Support margin performance through effective pricing and cost awareness
• Planning & Forecasting
• Manage customer forecasts, blanket orders, and Kanban programs
• Coordinate material pipelines and demand changes with Supply Chain and Production teams
• Support alignment between customer demand and internal production planning
• Issue Resolution & Continuous Improvement
• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments
• Manage customer escalations and drive timely resolution
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement
• Systems & Reporting
• Utilize ERP/MRP systems to track orders, forecasts, and account performance
• Provide customer forecasts and sales-related reporting to Sales Leadership
• Maintain accurate documentation of customer requirements and program details

Must-Have Qualifications

• A high school diploma or equivalent required
• 2+ years of experience in account management, program management, or related roles within a direct manufacturing / production environment
• Experience managing customer orders, delivery schedules, forecasts, and open order reporting
• Experience coordinating cross-functionally with production, planning, purchasing, engineering, or supply chain teams
• Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining strong attention to detail
• Experience handling delivery expedites, schedule changes, or supply chain-related issues
• Exposure to quoting, RFQs, pricing coordination, or cost-related discussions
• Working knowledge of ERP/MRP systems and manufacturing workflows
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint

Bonus Points

• If you have experience in contract manufacturing, cable/harness assembly, electromechanical assembly, or molding environments
• Aerospace & Defense industry experience
• Experience supporting high-mix / low-volume manufacturing environments
• Familiarity with Kanban programs, blanket orders, or customer forecasting processes

Additional Responsibilities

• Perform other duties as required to support business needs

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in account management, program management, or related roles within a direct manufacturing / production environment
• Experience managing customer orders, delivery schedules, forecasts, and open order reporting
• Experience coordinating cross-functionally with production, planning, purchasing, engineering, or supply chain teams
• Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining strong attention to detail
• Experience handling delivery expedites, schedule changes, or supply chain-related issues
• Exposure to quoting, RFQs, pricing coordination, or cost-related discussions
• Working knowledge of ERP/MRP systems and manufacturing workflows
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint

Export Control Requirements (ITAR)

This position requires access to controlled technical data. In accordance with the International Traffic in Arms Regulations, applicants must be a “U.S. Person,” which includes U.S. citizens, lawful permanent residents (green card holders), refugees, or asylees, or otherwise be eligible to obtain required export authorizations.