Commercial Lending Document Preparation Senior Specialist

Job Summary

Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational and/or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues as needed, and contributing to workflow or process change and redesign.

Essential Functions

• Administers complex procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process.
• Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees.
• Identifies and resolves complex issues that do not have established guidelines.
• May provide service in relation complex billing inquiries, service requests, suggestions and complaints from customers.
• Uses independence of thought to solve complex problems and should be seen as an expert by others.
• Recommends and implements programs to solve complex issues, contributes to work flow or process change and redesign, and forms a strong understanding of the specific product or process.
• Organizes, records, process, services the production of various activities of the team.
• Is fully proficient in duties and works under limited to no supervision.
• Sees as a subject matter expert across the line of business and delivers subject-matter expertise to customers and lower level employees.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.

Skills

• Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business;
• Extensive experience with customer service concepts and techniques;
• Extensive experience with back-office operations;
• Extensive experience with major production application systems used for delivery of services to internal and external clients;
• Extensive experience with meeting or exceeding established targets;
• Extensive experience with accuracy;
• Extensive experience with recognizing, anticipating, and resolving organizational, operational or process problems;
• Extensive experience with Gemba Kaizen methodology;
• Extensive experience with personal growth and learning;
• Extensive experience with change;
• Extensive experience with collaboration;
• Extensive experience with communication;
• Basic understanding of risk management.

Core Competencies

• Demonstrates Key’s Values and abides by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Compensation And Benefits

This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

09/01/2026