Commercial Lending Administration Manager

About the role

Responsible for managing and performing a variety of functions to meet the Commercial Banking needs of business customers, achieve customer service goals, comply with operating policies and procedures, communicate with appropriate personnel, respond to inquiries, maintain records, provide reports, and offer guidance, mentoring, and on-the-job training to assigned staff.

Responsibilities

• Directly supervise assigned personnel:
  • Assist in the selection of new personnel as appropriate.
  • Provide proper orientation and training of new personnel.
  • Review employee performance throughout the introductory period and on a regularly scheduled basis thereafter.
  • Organize, schedule, and distribute work among assigned personnel.
  • Keep personnel informed of pertinent policies and procedures affecting the department and/or their jobs.
  • Administer personnel policies and procedures as established by Company policy.
• Perform duties to meet the commercial service needs of business customers:
  • Maintain a thorough knowledge of the features and benefits of all bank commercial products and services to ascertain customer needs and ensure timely service.
  • Maintain a working knowledge of bank operating policies and procedures impacting commercial services and ensure compliance.
  • Manage commercial loan closing processes and Laser Pro loan documentation.
  • Comply with established operating policies and procedures to maintain adequate controls and support regulatory adherence (e.g., Community Reinvestment Act, Equal Credit Opportunity Act).
  • Communicate with management and staff to integrate goals and activities.
  • Maintain appropriate records and provide assigned reports.
  • Perform duties of assigned personnel as needed.

Requirements

• Associate’s degree in a related field; Bachelor’s degree preferred.
• A minimum of 5–10 years’ experience in commercial lending administration.
• Supervisory experience is preferred.
• Proficient interpersonal, communicative, and sales skills.

Benefits

• Medical, dental, and vision coverage
• 401(k) match
• Profit sharing
• Paid time off
• 11 paid holidays
• Tuition reimbursement
• Free parking throughout Tompkins Community Bank
• Employee referral program