Commercial Launch & Deployment Manager

Key Responsibilities

• Develop, iterate, and enforce the "Mill Commercial Site Readiness Checklist" and launch playbooks across heterogeneous commercial kitchen configurations.
• Build and maintain the integrated master launch schedule for all customers bridging Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams.
• Design and govern the hardware phase-gate approval process for launching into commercial environments, navigating rigorous compliance protocols, standard operating procedures, and partner requirements.
• Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks, tracking critical paths to ensure hitting committed deployment schedules.

Vendor Management & Third-Party Orchestration

• Source, vet, negotiate contracts with, and manage third-party vendors needed for successful deployments.
• Act as the escalation lead for field issues during active deployments, ensuring service level agreements (SLAs) are rigorously maintained through installation phases.
• Audit vendor performance, ensuring work conforms to Mill's standards, technical specs, and partner-specific security or access requirements.

Partner Success & Sustaining Operations Hand-off

• Partner deeply with the commercial account team to translate complex technical workflows into simplified, high-adoption standard operating procedures (SOPs) for grocery kitchen staff.
• Co-develop and deploy training curricula, localized quick-reference documentation, and train-the-trainer frameworks optimized for high-turnover service environments.
• Design the formal operational hand-off architecture transferring sites from the active "Launch" state into "Sustaining Field Operations."

Qualifications & Requirements

• 6+ years of program management, field operations, or hardware launch experience, with at least 3 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments.
• Demonstrated experience building scale playbooks, standard operating procedures (SOPs), and site deployment tracking architectures.
• Technical literacy; comfortable diving into hardware specifications, electrical/space constraints, facility architectural diagrams, and network connectivity profiles.
• Willingness to travel regionally up to 20-30% during peak site-deployment and validation cycles.
• Experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL, etc.) is a distinct advantage.
• MBA preferred.

The estimated base salary range for this position is $160k to $200k, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.