Commercial Insurance Senior Client Service Specialist

About the role

As our Senior Client Service Specialist on the McGriff energy and marine team, you'll support the service and production team in reaching overall agency revenue and retention goals by:

• Processing new and renewal business
• Updating and maintaining information in the client management system
• Addressing and resolving client questions and issues, escalating issues of increased complexity
• Assisting with all aspects of marketing
• Providing clients with information including plan information, rates, contributions, and carrier contacts
• Assembling proposals and other presentations, stewardship reports, service plans, and comparisons
• Maintaining daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards
• Assisting clients with claims resolution
• Leading other Client Service Specialists and serving as a mentor

Requirements

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
• High school diploma or equivalent
• Property and casualty insurance license
• Commercial insurance experience
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Ability to act with responsiveness, urgency, and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

Qualifications (Preferred)

• 5 years of commercial insurance experience
• LOB designations
• College or advanced degree
• Energy and marine experience

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.