Commercial Inside Sales Representative

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. At CE, we distribute leading brands such as Carrier, Bryant, Payne, GREE, and others. We operate 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, employing over 2,000 people. Our extensive network and e-commerce platform enable us to offer exceptional service to our customers.

Our mission is to provide Comfort Excellence to the HVAC/R industry. We aim to become a world-class distribution company by focusing on service excellence. We value diversity and encourage all employees and customers to contribute to our company culture.

To learn more about CE, visit www.carrierenterprise.com. For an Equal Opportunity Employer, please see our Equal Opportunity Statement.

Job Summary

We are seeking a Commercial Inside Sales Representative to join our team. This role involves supporting key dealers and the sales team within the Northeastern New Jersey market, handling customer inquiries, and driving add-on sales opportunities.

Job Responsibilities

• Provide superior engagement for sales follow-up and customer service to both external and internal customers.
• Support the Commercial Rooftop customer sales phone/order queue.
• Aid in maintaining and following up on open customer orders and sales support.
• Offer technical post-sale support to the sales organization, including monitoring shipping, delivery, and return status.
• Handle incoming customer requests for orders and product information.
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Support warranty claims and questions for customers.
• Collaborate with the Warranty Team to address customer claims and questions.
• Demonstrate technology and tool adoption within customer groups and sales channels, utilizing WATSCO Ventures technology suite (Easy Stock, On Call Air, House call Pro, Credit for Comfort), eComm tools (Website and Mobile App, Salesforce), and Contractor Assist (Pick-up Express).

Requirements

• High School diploma or equivalent required; Associates or technical degree preferred.
• 1-2 years of customer call center/order entry experience.
• 1-3 years of HVAC commercial/residential industry experience.
• Highly motivated self-starter, able to work with minimal direction required from management.
• High sense of urgency, team-oriented, and strong interpersonal skills.
• PC and common software literacy required.
• Desire to succeed and learn for future growth and development.
• Excellent customer relations and customer service skills.
• Ability to actively problem-solve and innovate when information is not readily available.
• Fast-paced environment and excellent organizational skills.
• Exceptional written and verbal communications skills, complete with ability to follow through.
• Knowledge of the HVAC industry, including replacement configurations, substitutions, and sell-up strategies, is highly desired.

Qualifications

• Learn and adhere to CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program