Commercial HVAC Service Manager

About the role

Lead a Commercial Service Department Shape Your Own Future Are you a strong leader with HVAC service management experience who is ready to take ownership of an entire commercial service department and be rewarded for growing it? Gentry Service Group is hiring a Commercial Service Manager who wants more than just a management title. This is a high-impact leadership role where you'll run the commercial service operations, drive profitability, develop your team, and directly influence the future of a respected, family-owned company that's been serving Western North Carolina since 1963.

Responsibilities

• Lead and grow the commercial service department - managing daily operations, dispatching, and technician performance
• Drive revenue, profitability, and customer satisfaction
• Hire, train, coach, and develop a high-performing team of commercial HVAC technicians
• Oversee service agreements, warranty claims, inventory, and fleet management
• Build and maintain strong customer relationships while reviewing quotes and ensuring timely, high-quality work
• Collaborate with installation and residential teams to create seamless service across the company

Requirements

• 5+ years of proven HVAC service management experience
• Strong leadership skills with the ability to inspire and develop a team
• Detail-oriented, highly organized, and excellent at follow-through
• Valid driver's license with insurable driving record
• A motivated, top-performer mindset who thrives on challenge and accountability

Skills

• Solid computer skills (MS Office and service/dispatch systems)

Benefits

• Medical, Dental & Vision Insurance
• 15 Paid Vacation Days
• 9 Paid Holidays
• 401(k) with company match
• Tool account with 0% interest
• Company vehicle (for business use)
• Access to 24/7 chaplain support
• A company that genuinely values family, work-life balance, and community involvement

Pay

$70,000 - $90,000 base salary (based on experience) + performance bonuses

Schedule

Monday - Friday, 40 hours per week (Full-time office/field leadership role)