Commercial HVAC Service Account Manager – Dallas, TX

About the Role

As a Commercial Service Account Manager, you will be responsible for growing Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. This role is ideal for a high-energy, customer-focused sales professional with strong knowledge of commercial HVAC equipment and systems, the ability to understand customer business priorities, and the discipline to convert technical needs into measurable business outcomes. The successful candidate will build trusted advisor relationships with customers by helping them optimize the performance, reliability, sustainability, and lifecycle value of their building assets. This individual will connect Carrier services and solutions to outcomes that support capital renewal planning, reduce operating expenses, improve equipment uptime, and minimize operational risk. Role Location: This role will predominantly be out in the field with customers and based in Dallas, TX and support customers and Carrier growth in any of these areas.

Responsibilities

• Develop territory plans, expand high-value opportunities.
• Track all sales activities, prioritize high-impact leads, and accurately manage your pipeline within the CRM to consistently hit annual targets.
• Assess customer buying stages to deliver tailored proposals, secure timely bookings, and negotiate service agreement renewals.
• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e., service agreements, repairs and modernizations).
• Create and maintain Sales Territory and Account plans where necessary.
• Present at customer seminars to develop new and existing customer relationships and opportunities.
• Promote Carrier value proposition linking customer objectives to Carrier solutions.
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline.
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers.
• Ability to seek out or respond to repair opportunities.
• Establishing and building credibility with knowledge of Carrier products/solutions.
• Strong ability to develop and sustain customer relationships.