Commercial HVAC Service Account Manager - Dallas Fort Worth

About the role

As a Commercial Service Account Manager, you will be responsible for growing Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings.

This role is ideal for a high-energy, customer-focused sales professional with strong knowledge of commercial HVAC equipment and systems, the ability to understand customer business priorities, and the discipline to convert technical needs into measurable business outcomes. The successful candidate will build trusted advisor relationships with customers by helping them optimize the performance, reliability, sustainability, and lifecycle value of their building assets. This individual will connect Carrier services and solutions to outcomes that support capital renewal planning, reduce operating expenses, improve equipment uptime, and minimize operational risk.

Role location

This role will predominantly be out in the field with customers and based in North Texas & Oklahoma and support customers and growth in Live in DFW, Support All region, OK, Austin, DFW, and everywhere in between.

What this role offers

• Lucrative commission plan paired with a company car program (stipend/mileage reimbursement or dedicated vehicle)
• Access specialized technical sales training and dedicated lead generation programs to drive both new acquisitions and account growth
• Strength and resources of an industry-leading global OEM, paired with an experienced local support team
• Structured development paths built to advance your career into leadership or other business areas

Key Responsibilities

• Develop territory plans, expand relationships with new and existing clients, and present at customer seminars to generate high-value opportunities
• Track all sales activities, prioritize high-impact leads, and accurately manage your pipeline within the CRM to consistently hit annual targets
• Assess customer buying stages to deliver tailored proposals, secure timely bookings, and negotiate service agreement renewals
• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers as well as build share value with existing customers
• Seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Seek out or respond to repair opportunities
• Establish and build credibility with knowledge of Carrier products/solutions
• Develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Respond to the customer requirements in a timely manner
• Gain the booking/order in a timely manner
• Consistently achieve sales metrics and Annual Targets
• Effectively negotiate service agreement renewals when required

Required Qualifications

• High School Diploma or GED
• 3+ years of commercial HVAC sales or industrial sales, commercial HVAC service contractor experience, technical sales, sales engineering, or account management experience in HVAC, building systems, mechanical services, controls, or energy services
• Ability to lift/carry 20 lbs., climb ladders/stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required
• Valid driver’s license and ability to meet company driving requirements, where applicable

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field
• Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments
• Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes
• Ability to create trusted advisor relationships with customers by understanding business objectives, facility priorities, asset conditions, budget drivers, and risk factors

Pay

The annual salary for this position is between $79,000.00 – $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance