Commercial HVAC/R Service Coordinator

About the role

Our Service Coordinator will help restaurants, farms, breweries, medical facilities, and other industry partners solve their critical HVAC, Refrigeration, and Cooking Equipment service needs. This position is the primary touchpoint for customers and manages the schedules for our commercial HVAC/R technicians. Our Service Coordinators make sure we keep our team of Heroes engaged and working together for our customers so we can Save Their Day.

Responsibilities

• Pleasantly and Professionally Manage Customer Requests as the first point of contact for incoming calls. This role is also the primary organizer of multiple service technicians’ schedules. Keep customers informed of timelines and balance customer priorities and needs. We are passionate about customer satisfaction!
• Accurately Record Customer Requests to make sure we are meeting customers’ needs and Close out Work Orders to validate that technicians have documented the needed information for our customers. By keeping this data accurate our team will be on the same page, and we can all follow through for our customers.
• Follow-Up with Customers if there are changes in the daily