Commercial Facilites Tech I

About the Role

Our vision is that Pearl is the pioneering Plazamaker of North America through creating places and experiences to cultivate human connectedness. Every person who joins our organization is invited to join us in pursuing this vision and making Pearl the place to be. As Pearl continues to grow and expand our offerings, we expect growth in people living, working, and enjoying all that is available in the neighborhood. Our team will add services to our portfolio in pursuit of continued innovation and the service level associated with Pearl, while focusing on sustainability by providing solutions that can transform San Antonio and mixed‑use developments.

The Commercial Tech I plays a critical role in ensuring the safety, reliability, and long‑term scalability of operations across the Pearl District. This role safeguards the physical environment by independently assessing, maintaining, and repairing essential building and mechanical systems, adhering to processes, SOPs, and light supervision, and making timely decisions that protect people, assets, and business continuity. Accurate diagnosis and decisive action are essential to prevent downtime and ensure safe performance. As a key steward of property conditions and infrastructure, this position supports the district’s growth by keeping facilities fully functional, safe, and ready to scale with future operational needs.

Essential Functions

• Safety – Promote a safety‑first culture by modeling safe behaviors, reinforcing expectations, and maintaining safety as the top priority in all tasks. Identify, report, and eliminate hazards in real time; conduct regular inspections; make independent decisions to stop or adjust work when unsafe conditions are present; complete equipment‑specific safety procedures; demonstrate Pearl Hospitality and Service Standards, including professional presence, discretion, tenant greeting, and property care within the first 90 days.
• System(s) Operations – Perform basic‑skill HVAC upkeep (filters, belts, cleaning, inspections); basic electrical and plumbing upkeep (fixtures, faucets, minor leaks, routine troubleshooting); building‑envelope tasks (minor concrete/masonry repairs, interior carpentry, paint touch‑up); roof walks and visual leak identification; view and report BAS‑monitored alarms, temperatures, and schedules; inspect pumps and motors; determine root causes of basic system failures and take action or escalate; conduct preventive and corrective maintenance per SOPs; monitor system performance and trends; maintain accurate operational records; generate purchase orders through Yardi Marketplace within approved thresholds and document work order status in Yardi.
• Property Management and Vendor Partnerships – In partnership with Commercial Tech II, verify quality of vendor work, ensure compliance with safety and operational standards, maintain documentation of vendor activity, collaborate with Building Tech 2 and property management to prioritize maintenance needs, execute day‑to‑day vendor coordination and site access, and support contract authority, onboarding, COI tracking, and RFPs with the Operations Project Manager and Property Management. This role does not sign or negotiate vendor contracts.

Competencies

• Routine building maintenance, inspections, and preventative maintenance on Electrical systems
• HVAC systems
• Mechanical systems
• Plumbing systems

Certifications & Training

• OSHA‑10 – required within 90 days of hire
• CPR / First Aid / AED – required within 6 months
• Hazard Communication and PPE – required during onboarding, before handling chemicals or performing assigned maintenance
• Lockout/Tagout – required during onboarding
• Ladder, Fall Protection, and Lift Safety – required during onboarding
• Electrical Safety Training (NFPA 70E) – required within 30 days and before independent electrical work
• EPA 608 Universal – preferred credential; required before performing any work requiring Section 608 certification
• 6S Kaizen – required within 90 days
• BAS Manufacturer Training – required within 90 days
• FACP awareness – required within 90 days
• Forklift Operator – required within 90 days, before independent use

Physical Demands

• Moderate noise environment
• Potential exposure to abnormal weather conditions depending on service/priority
• Work in confined areas
• Reaching overhead, at or below shoulder level
• Bending and twisting
• Fine and gross manipulation
• Kneeling and crawling
• Prolonged standing or sitting
• Near and far visual acuity and peripheral vision
• Stooping and crouching
• Foot/leg controls
• Pushing and pulling
• Lifting/carrying 50 lb. or more
• Climbing stairs, ladders, and scaffolding

Required Education and Experience

• 1–3+ years of building maintenance experience and preventative maintenance
• HVAC knowledge preferred
• Proven ability to work independently on routine tasks with minimum supervision, escalating complex technical issues appropriately, and making informed technical decisions that balance safety, urgency, and long‑term asset health
• High school diploma or equivalent required
• Trade school, apprenticeship, or equivalent field training preferred

Key Performance Indicators

• Maintenance SOPs for System(s) Operations followed
• Preventative Maintenance Schedule compliance (90 % on time)
• Preventive‑vs‑reactive work order share increasing quarter over quarter
• Work Order Response SLA compliance
• Outstanding Work Orders count