Commercial Effectiveness & Process Optimization Program Manager
About the role
Shape smarter commercial processes, stronger partner experiences, and the next generation of sales execution. Join a collaborative, Associate-owned company where innovation, customer success, and continuous improvement shape how we work and grow together. Hypertherm Associates is seeking a strategic, hands-on Program Manager to help Sales Associates and partners work faster, more consistently, and more effectively. You will lead cross-functional improvements that simplify commercial processes, strengthen partner workflows, expand self-service, and accelerate adoption of better ways of working. By combining lean practices, data, AI, automation, and practical technology solutions, you will turn complex challenges into scalable improvements that drive commercial performance.
Responsibilities
- Define and improve commercial processes - Clarify ownership, decision rights, handoffs, workflows, tools, training, and standard work across priority sales motions
- Reduce friction and complexity - Apply lean and continuous improvement methods to eliminate duplicate work, manual effort, recurring escalations, and unclear processes
- Build scalable self-service solutions - Create practical documentation, FAQs, job aids, decision trees, knowledge resources, and AI-supported guidance for commercial teams and partners
- Strengthen the partner experience - Gather feedback, prioritize pain points, and coordinate improvements to partner programs, portals, workflows, and digital experiences
- Pilot and scale technology-enabled improvements - Identify high-value AI and automation opportunities and partner with governance, Information Systems, and business teams to move pilots through implementation
- Lead adoption and transformation - Build alignment, communicate the value of change, support training, remove barriers, and establish measures that sustain results across regions and functions
Requirements
- Bachelor’s degree or equivalent experience, with 1