Process Manager, Strategy & Optimization

About the Role

The Process Manager for Operations Strategy & Optimization is responsible for defining, enabling, and continuously improving operational service delivery. This role partners across Operations, Technology, Product, Implementation, Training, and Leadership teams to align on scalable service solutions, optimize processes, support operational readiness, and drive initiatives that improve consistency, productivity, performance, and customer outcomes.

Responsibilities

• Conduct discovery sessions to identify business requirements and design processes that align with business objectives and best practices.
• Partner with operations to identify servicing needs, operational challenges, and improvement opportunities.
• Provide recommendations and future‑state solutions that align operational capabilities with business needs.
• Drive initiatives that improve operational efficiency, service consistency, quality, and customer outcomes.
• Support the successful implementation of new technologies, operational initiatives, and service model changes.
• Partner with Product and Technology teams to support operational readiness for technology initiatives.
• Support testing, adoption planning, communication, training support, and post‑implementation stabilization activities.
• Assist with organizational change initiatives, transformation efforts, and operational improvement programs.

Qualifications

• Prior corporate travel experience.
• Experience in operations, process improvement, project management, consulting, or program management.
• Experience designing and documenting requirements, processes, workflows, and scope of services.
• Knowledge of GDS Amadeus.
• Strong analytical and problem‑solving capabilities.
• Experience supporting cross‑functional initiatives.
• Excellent communication, facilitation, and presentation skills.

Benefits

• Flexible working hours and remote work opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days.
• Compensation package that includes mental, physical, and financial wellbeing tools.
• Travel‑industry professional perks and discounts.
• Inclusive work environment where diversity is celebrated.

Compensation

The salary range for this position in applicable U.S. jurisdictions is between $70,000 and $85,000, with actual pay dependent on skills, qualifications, experience, and geographic location.

Schedule

Full‑time, remote (United States and Canada).