Commercial Door Technician (Experienced) - Chicago

About the role

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician with at least 4+ years of door industry experience. You will play a crucial role in installing, repairing, and maintaining various types of doors, docks, and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs.

Responsibilities

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repair of door-related issues, such as broken springs, hinges, locks, and electrical components. (Welding training available.)
• Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company’s quality standards.

Requirements

• Commercial or industrial doors experience required.
• High school diploma or equivalent.
• 3+ years’ experience in the commercial door service industry.
• AAADM certification a plus.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods, and operate power tools proficiently.
• Possess interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate with others under any condition.
• Excellent problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and a commitment to quality workmanship.
• Reliable and self-motivated.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.
• Valid driver license and ability to drive a company vehicle.
• Must pass drug test, background check, and motor vehicle check.

Benefits

• Industry-best training in a state-of-the-art facility covering commercial and retail door openings, hardware, storefront glazing, and automatic doors.
• Room for growth with multiple levels of career advancement.
• Continued learning classes on manual operated doors, dock equipment, and options for industry certifications.
• Training on hollow metal door, frame, and hardware.
• Strong safety culture and positive work environment.
• Recognitions and rewards program.
• Comprehensive pay, health benefits, 401K match, 8 company-paid holidays, and vacation/sick program.
• Company-provided uniform, tools, and an annual boot allowance.
• Use of a company-provided vehicle for customer service visits.

Schedule

• Full-time shifts available between 7:00 AM - 5:30 PM, Monday through Friday.
• Must be able to work some overtime and on-call hours.
• Continuous on-going training provided.

Hiring bonus available.