Commercial Door Technician/Estimator

About the role

Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor. The primary responsibility is to provide products and services to customers, promote long‑term customer retention, and work with the Internal Customer Service Team to ensure the customer is satisfied with the work performed.

Responsibilities

• Work with customers to provide accurate and suitable products and services to meet their needs.
• Follow up on leads provided and look for new opportunities, generating business and new leads.
• Work with the Team Leader and Service Manager to achieve sales goals.
• Follow up on all pending service quotes within a set time frame.
• Provide technical training to service technicians.
• Manage and order shop and truck materials as needed.
• Assist in customer job scheduling and project management.
• Provide the best Vortex experience possible.
• Build valuable relationships with all customers, including key accounts.
• Always promote Vortex positively.
• Use lead generation tools to identify commercial and industrial construction projects, initiate contact with general contractors or architects, gather project information, and provide information on Vortex products and services.
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
• Complete cost estimates within bid date/time.
• Present and explain the benefits of Vortex services to potential clients.
• Negotiate terms and close sales to meet or exceed sales targets.
• Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.

Requirements

Important Skills:

• Clear communication – ability to communicate clearly and effectively, both verbally and in writing.
• Effective listening – essential for understanding customer needs.
• Interpersonal skills – balance customer and company needs, build a reputation as consistent, direct, and helpful.

Education:

• High School Diploma or General Education Degree (GED).

Other required knowledge, skills, and abilities:

• Basic computer knowledge and ability to learn new systems.
• A good driving record with a valid driver’s license.
• Experience in field service and commercial door industry.
• Experience in sales and customer service.

Work Conditions

• Full‑time shifts available between 7:00 AM – 5:30 PM, Monday through Friday; ability to work overtime and on‑call hours.
• Fast‑paced, results‑oriented environment.
• Continuous on‑going training provided.
• Must be able to drive a company vehicle and possess a valid driver’s license.
• Must pass drug test, background check, and motor vehicle check.