Commercial Door Estimator - Detroit

Responsibilities

• Work with Customers to provide accurate and suitable products and services to meet their needs
• Follow up on leads provided and look for new opportunities, looking for ways to generate business and new leads
• Work with the Team Leader and Service Manager to achieve sales goals
• Follow up on all pending Service Quotes in a set time frame
• Provide some technical training to Service Technicians
• Manage and order shop and truck materials as needed
• Aid in Customer job scheduling and project management
• Provide the best Vortex experience possible
• Build valuable relationships with all Customers, including key accounts
• Promote Vortex positively
• Use lead generation tools, identify commercial and industrial construction projects that may require overhead doors, initiate contact with the general contractor and/or architect to gather project information and provide information on our products and services
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects
• Complete cost estimates within bid date/time
• Present and explain the benefits of our services to potential clients
• Negotiate terms and close sales to meet or exceed sales targets
• Provide excellent customer service by following up on leads, ensuring client satisfaction, and maintaining long-term relationships
• Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system

Requirements

• Clear communication: Ability to communicate clearly and effectively, both verbally and in written form
• Effective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpreted
• Results driven and passionate about selling: Be passionate about the products and services we provide and strive to provide what’s best for the Customer and the Company
• Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful

Education

• A High School Diploma or General Education Degree (GED)
• Experience in field service and commercial door experience a must
• Experience in sales and customer service