Commercial Door and Dock Estimator - Lubbock

Responsibilities

• Work with customers to provide accurate and suitable products and services to meet their needs.
• Follow up on leads provided and look for new opportunities, generating business and new leads.
• Collaborate with the Team Leader and Service Manager to achieve sales goals.
• Follow up on all pending service quotes within a set time frame.
• Provide technical training to service technicians.
• Manage and order shop and truck materials as needed.
• Assist in customer job scheduling and project management.
• Deliver the best Vortex experience possible.
• Build valuable relationships with all customers, including key accounts.
• Promote Vortex positively at all times.
• Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors, initiate contact with general contractors or architects, and provide information on products and services.
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
• Complete cost estimates within bid dates/times.
• Present and explain the benefits of Vortex services to potential clients.
• Negotiate terms and close sales to meet or exceed sales targets.
• Provide excellent customer service by following up on leads, ensuring client satisfaction, and maintaining long‑term relationships.
• Collaborate with service and operations teams to ensure smooth delivery of services and customer satisfaction.
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.

Requirements

• Clear communication: ability to communicate clearly and effectively, both verbally and in writing.
• Effective listening skills.
• Results‑driven and passionate about selling.
• Strong interpersonal skills: balance customer and company needs, maintain a consistent and direct yet helpful reputation.
• Warranty qualifications (ability to save a warranty and manage warranty calls).
• Attendance and sick‑leave guidelines of five days or less per period; consistent punctuality required.
• Support daily review procedures.

Qualifications

• Minimum two years experience as a Service Technician Level IV or two years as a CSR II.

Education

High School Diploma or General Education Degree (GED).

Other Required Knowledge, Skills, and Abilities

• Ability to read, understand, and comprehend documents such as work instructions and procedure manuals.
• Ability to speak effectively and interact with team members and leadership.
• Ability to solve practical problems and handle a variety of variables in a situation.
• Basic computer knowledge and ability to learn new systems.
• A good driving record with a valid driver’s license.
• Experience in field service.
• Experience in sales and customer service.