Commercial Customer Support Specialist

Duties and responsibilities

• Provides administrative support with new business activities and binding documents.
• Responsible for correspondence, document upload items and commercial email inbox items, such as return mail.
• Handles Customer Service inquiries as part of the department phone queue.
• Performs data entry with rating programs, Mail Merge Documents, and reviews and processes document uploads.
• Provides administrative and data entry support with Citizens Take-Out policies.
• Assists with processing non-premium bearing endorsements, requests for loss runs and AOR changes.
• Complies with productivity, quality, file documentation requirements and service standards.
• Other tasks and projects as may be assigned.

Qualifications

• 2-5 years of administrative support in commercial property and casualty insurance.
• Knowledge of Commercial Underwriting department policies, procedures, and terminology.
• Excellent communication and organizational skills.
• Strong computer skills and systems knowledge.
• Ability to multi-task efficiently and work in a fast-paced environment.
• Excellent customer service skills and phone etiquette.
• 440 License, or the ability to obtain a 440 license if necessary.
• High School Graduate or Equivalent.

Physical requirements

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to grasp, handle, or feel; and reach with hands and arms.

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and Benefits

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance (company paid premiums)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• AAA Membership (company paid)
• Identity Theft Protection (company paid)
• Other Ancillary Insurance Benefit Programs
• And more…