Commercial CSM, Tavily

About the role

We're building the search engine for AI agents. Our API is designed to power RAG and real-time reasoning in AI systems. We connect LLMs to high-quality, trustworthy web content to help developers build informed agents.

Responsibilities

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
• Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
• Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
• Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
• Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
• Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

Requirements

• 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
• Experience managing a high-volume book of business with a track record of strong retention and expansion results
• Comfort navigating technical conversations with developer users, as well as business stakeholders
• Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
• Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment

Qualifications

• Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus

Benefits

• Health insurance: 100% company-paid medical, dental and vision coverage for employees and families
• 401(k) plan: Up to 4% company match with immediate vesting
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
• Remote work reimbursement: Up to $85/month for mobile and internet
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage

Pay

• Competitive salaries, ranging from $109,500—$136,800 USD OTE (On Target Earnings)

Schedule

• Remote work