Commercial Services CRM Manager

About the Company

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We became a public benefit corporation (PBC) in 2021, legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support flexibility to work from home or in the office.

About the Role

We are seeking a CRM Leader and Manager for our North America Commercial Services team. This critical leadership role is responsible for driving the success of our Vault CRM implementations across North America, optimizing service delivery, and contributing to the growth and evolution of commercial services. You will guide the CRM team, shape strategic hiring, and manage key operational processes.

Responsibilities

• Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and incorporating lessons learned for future improvements.
• Build and maintain strong customer relationships with select enterprise accounts and strategic smaller accounts.
• Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions.
• Effectively manage and optimize the CRM Professional Services team, scaling teams to efficiently staff all migration and other commercial projects. Align changes to achieve goals across the broader Commercial business.
• Shape how we hire and develop talent within Commercial Services.
• Contribute directly to scaling the commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity."

Requirements

• Proven ability to successfully build and manage customer relationships, escalations, and consultant situations.
• Recognized mentor with excellent communication and interpersonal skills.
• Ability to source, assess, and attract candidates that fit within the Veeva culture.
• 10+ years of work experience with consistent advancement and demonstrated growth.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company-paid holidays.
• Retirement programs.
• 1% charitable giving program.

Pay

Base pay: $100,000 - $200,000. The salary range represents a potential base salary and may vary within or outside this range depending on experience, location, and unique qualifications. This position may also be eligible for variable bonus and/or stock bonus.