Commercial Construction Service Account Manager

About the role

InPwr, Inc. is seeking a Commercial Construction Service Account Manager to join our dynamic team. We are an award-winning electrical design-build firm with offices in multiple locations across the United States.

Responsibilities

• Manages financials, ensures that jobs that require planning and layout receive it, identifies risks and hurdles of each work order and plans essential resources to minimize any financial slippage.
• Manages Service technician gainshare payout.
• Oversee van stock setup, organization and supervising the procurement and tracking of materials.
• Recognizes problems early and informs the necessary stakeholders to protect InPwr's installation quality and financial interests.
• Schedules and performs post mortem with appropriate team members on all jobs that are +5-10% above or below the expected margin to ensure mistakes are not reoccurring and best practices are repeatable and celebrated.
• Reviews work orders weekly for each tech and client to identify trends with installation and overall satisfaction.
• Reviews and approves submittals with account manager before requesting client approval.
• Solicits customer feedback from all service customers and maintains constant presence sites.
• Communicates with customers and technicians to coordinate job scheduling and site compliance.
• Schedules weekly activities of all assigned personnel.
• Identifies material requirements of projects and works with PC to ensure timely delivery of material for jobs.
• Aids personnel with on-site problems when necessary.
• Prepares project status reports and/or schedules, if applicable.
• Priced, submits to owner, and expedites all change order requests.
• Affirms timely completion of punch list items.
• Affirms timely submission of accurate as-built drawings, when applicable.
• Responds in a timely manner to employee concerns.
• Reviews and ensures that all reports and paperwork from the field is accurate prior to submitting to data entry.
• Attends job meetings on projects when required.
• Aids in general business development activities.

Requirements

• High school diploma with additional 2 years technical training desired or Construction Management degree.
• Minimum 1-2 years’ experience in a Senior technician role, prior field experience required.
• Excellent technical knowledge of electrical systems and the NEC.
• Electrical Estimating background.
• Strong computer skills and experience in Microsoft Office products.
• Ability to adjust to rapidly changing priorities and work under pressure.
• Ability to manage and schedule multiple service technicians and projects.
• Excellent verbal and written communication.
• Outstanding interpersonal skills.
• Able to work in Fort Myers, FL, and able to generate new business in the area within 60 days of hire.

Qualifications

• Must be able to work in all elements, depending on job location, time of year (heat, cold, rain, and snow).
• Must be able to utilize construction site sanitary facilities (Porta-Johns).
• Wear personal protective equipment (hard hat, safety glasses at all times), respirator when required.
• Repetitive use of arms, hands, and fingers.
• Able to work 8 hours per day, 40 hours per week, overtime as required and night shifts.
• All elements inside and out.

Skills

• High school diploma with additional 2 years technical training desired or Construction Management degree.
• Minimum 1-2 years’ experience in a Senior technician role, prior field experience required.
• Excellent technical knowledge of electrical systems and the NEC.
• Electrical Estimating background.
• Strong computer skills and experience in Microsoft Office products.
• Ability to adjust to rapidly changing priorities and work under pressure.
• Ability to manage and schedule multiple service technicians and projects.
• Excellent verbal and written communication.
• Outstanding interpersonal skills.
• Able to work in Fort Myers, FL, and able to generate new business in the area within 60 days of hire.

Benefits

• Medical, Dental, Vision and Life Insurance 100% company paid for employees.
• Paid vacation & holidays.
• 401(k) company match.
• 30-day paid sabbatical every 5 years of employment.
• Stable employment with a growing company.
• Highly competitive salary.