Commercial Collector - Onsite

About the role

Altus Commercial Receivables is seeking Commercial Collectors to join our growing team. Collectors are responsible for collecting payments or communicating and resolving issues with debtors. The role involves collaborating with clients, sales, and peers on delinquent accounts, primarily through phone, mail, or email contact. Collectors will examine debtors' financial situations, review documents and contracts, resolve disputes, and work toward establishing resolutions while adhering to all compliance requirements.

This is an on-site position at our Metairie, Louisiana office.

Responsibilities

• Make a minimum of 80 outbound/inbound calls daily
• Negotiate payment in full or secure payment arrangements
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude and remain respectful to debtors and peers
• Demonstrate strong work ethics and integrity
• Prioritize time management effectively
• Remain professional at all times
• Meet or exceed monthly phone, activity, and fee quotas

Requirements

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry, and strong computer skills (Excel preferred)
• Critical thinking abilities
• Basic math and writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented mindset
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Pay

$12.98 per hour plus commission and bonuses.

Benefits

• Comprehensive benefit package including health, dental, vision, life, and disability coverage options
• 401(k) retirement plan with company matching
• Generous paid time off policy—start with 18 days per year
• Paid holidays immediately upon hire—7 standard holidays and 2 floating holidays of your choice