Commercial Collections Specialist

Key Responsibilities

• Communicate with commercial customers via phone, email, and written correspondence to collect on past-due fuel and service invoices
• Investigate, research, negotiate, and resolve customer inquiries related to billing discrepancies, disputed invoices, or payment delays
• Partner with Sales and Credit teams to manage delinquent accounts while preserving key customer relationships
• Monitor customers that are on credit hold or approaching credit limits and coordinate with internal teams to release deliveries when appropriate
• Maintain detailed records of collection efforts and account status
• Respond to inquiries from customers, Sales teams, and Operations regarding invoice copies, payment status, account balances, or credit holds
• Investigate and resolve issues related to billing discrepancies, misapplied payments, or disputed charges
• Maintain professional communication with customers while representing Christensen’s commitment to service and integrity

Skills & Qualifications

• Proficiency in Microsoft Excel and financial management software (e.g., SAP, Oracle)
• Excellent analytical and problem-solving skills
• Strong attention to detail and organizational skills
• Effective communication and interpersonal skills
• Customer service oriented
• Ability to work independently and as part of a team

Company Offered Benefits

• Health Insurance Benefits: Medical, Dental, Vision, plus Ancillary Plans
• Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts
• Company provided long term disability and up to $50,000 of life insurance
• 401(k) plan with a generous company contribution
• Paid time off in addition to 7 company paid holidays
• Parental Leave Program
• Employee Assistance Program
• Employee Recognition Program
• Employee Referral Bonus Program