Commercial Collections Representative (Full-Time)

About the role

MCI is seeking Commercial Collections Representatives to recover past-due business accounts. The role involves locating responsible parties, negotiating payment terms, and resolving open accounts.

Responsibilities

• Use advanced contact strategies and tools to locate and engage responsible parties within commercial organizations.
• Understand each business's financial situation and recommend appropriate payment solutions.
• Negotiate payment terms with professionalism, empathy, and tact to resolve outstanding balances.
• Handle both inbound and outbound calls with business clients to resolve open accounts.
• Follow all required scripts, policies, and procedures to ensure compliance with commercial collection regulations.
• Respond effectively to objections and challenges during collection calls.
• Meet monthly recovery goals and complete other assigned duties.
• Attend team meetings and training sessions to stay current on systems, processes, and industry updates.
• Maintain adherence to attendance and scheduling requirements.

Qualifications

• Must be 18 years or older.
• A high school diploma or equivalent required.
• Prior experience in commercial collections, B2B customer service, or contact center roles preferred.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Strong negotiation, conflict resolution, and problem-solving skills.
• Customer service-oriented: professional, responsive, patient, and conscientious.
• Ability to multi-task, self-manage, and stay focused in a fast-paced environment.
• Reliable and punctual with a strong work ethic.
• Team-oriented with excellent interpersonal skills.

Benefits

We offer a professional environment, a competitive compensation structure, and a consistent flow of new commercial accounts. Additional benefits include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

The starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This role can be either Full-Time or Part-Time, with a base wage plus bonuses.