Commercial Collections Representative (Full-Time)
About
MCI is a leading provider of contact center solutions across various industries including Automotive Industry, Energy & Utilities, Financial Services, Government & Municipal, Healthcare Services, Insurance Industry, Property & Real Estate, Retail & Ecommerce, Technology Sector, and Transportation & Travel. Our service delivery locations span the United States, Canada, Central America, Europe, Philippines, and South Africa.
Services
- CX Business Process Outsourcing
- Appointment Setting
- Back Office Administration
- Call Center Services
- Inbound Call Center Services
- Customer Service
- Call Answering Service
- Inbound Sales
- Outbound Call Center Services
- B2B Sales
- B2C Sales
- Call Monitoring Services
- Customer Retention
- Debt Collection
- Email Support
- Fundraising
- Lead Generation
- Live Chat Support
- Omnichannel Support
- Recruiting Outsourcing
- Technical Support
- CX Technology Solutions
- Cloud Call Center Software
- Contact Center Automation
- Managed IVR
- Natural Language Processing
- CX Professional Services
- CRM Call Center Telephony Integration
- CX Data & Analytics
- CX Strategy
- Dialer ACD Administration
Qualifications
We seek candidates with a strong background in customer service, sales, and relevant industry experience. Specific qualifications may vary based on the position but typically include excellent communication skills, proficiency in CRM systems, and familiarity with industry-specific processes.
Benefits
At MCI, we offer competitive compensation packages, comprehensive benefits, professional development opportunities, and a supportive work environment. We are committed to fostering an inclusive culture where all employees can thrive.
Pay
Compensation details are provided on a case-by-case basis and are competitive within the industry. Please refer to the individual job postings for more detailed information.
Schedule
The schedule for each position varies based on the specific needs of our clients and the nature of the work. We strive to provide flexible scheduling options that accommodate both the employee's and client's requirements.