Commercial Client Service Specialist

About the role

Commercial Client Service Specialist. Our nickname for it: Small Business Sidekick. Small businesses are the backbone of our community. We make sure they're protected. We help local business owners cover their shops, crews, trucks, and buildings. We need someone who can keep a busy book of clients running smoothly while making every owner feel like our only client.

Responsibilities

• Be the go-to person for business clients' general liability, property, workers' comp, and commercial auto policies
• Own renewals: gather updates, shop carriers, and present options with confidence
• Send certificates of insurance and handle additional insured requests, fast
• Process policy changes accurately, the first time
• Help clients through premium audits, billing questions, and claims
• Keep everything organized, so nothing slips through the cracks

Requirements

A Property & Casualty and/or Life & Health license is preferred. If you don't have one yet, you can get licensed after you join.

Skills

• Genuinely like people, in person and on the phone
• Good with computers
• Notice the little details other people miss
• Can juggle a busy day without dropping the ball
• Would rather ask "how do I fix this?" than "whose fault is it?"
• Aren't afraid to mess up, learn, and level up
• Bring good energy to the team

Benefits

• Flexible, hybrid schedule (after the vesting period)
• Premera Gold health plan, 75% of employee coverage paid
• Paid vacation and sick leave
• 3% 401K match (after the vesting period)
• A team that actually means it when they say work-life balance
• We show up for local nonprofits with our time and money
• Halloween costumes are not optional (okay, they kind of are)
• We bring in food trucks for client appreciation days
• Some of us have even joined a bowling league
• We take our work seriously, not ourselves

Schedule

Full-time, 40 hours per week.